We will optimize our product and app constantly, tks for your support, If any problem/doubt when using the device, no hesitate to contact us.

Thank you for your suggestion. We will share it with our R&D personnel to evaluate its feasibility.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300.Let's check

Sorry for the inconvenience caused. Our engineers have added the Guide button again. Please remove the device and add it again. Assign the Guide button to use.

About your device: I feel so sorry to tell you that our technical staff did not find the codes in the database library. Per the issue, We suggest that you could try to use Bluetooth Mode Or IR Learning Mode to check if they could make your devices work well or not. 1. Bluetooth Mode 2. IR Learning Mode Learn from your Infrared devices: Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete. If not, please try it again and adjust the distance of 2 remotes. Kindly noted: *For IR DEVICES, Keep U1 Line-Of-sight with your original remote

Sorry for the inconvenience caused. There are no buttons for related data in our database. We suggest you try infrared learning

Thank you for contacting us. You can download multiple apps to control the same hub, but you cannot control it at the same time.

Thank you for your feedback. We are currently testing to resolve this issue. Can you tell us your email address? Alternatively, you can send a message to our email address，service@sofabaton.com.

Per the PS5 , suggest kindly try to add it via Bluetooth mode, Below is the step, pls check: First, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

Sorry for the inconvenience caused. Can you tell us which buttons you are missing? Let's check the code library, you can send it to our email，service@sofabaton.com.