Dear Customer. Sorry for the inconvenience. For this case. please test these buttons in the APP to see if they work properly. Please go to App--Devices--remote keys--click one button--reassign remote keys--trigger the button. If the same problem happens with the APP buttons. Please let us know the model of your device. We suspect that it is the key abnormality in the code library. We will feedback to our engineers to fix it.

Dear Customer, Thank you for reaching out to us with your inquiry. Since your issue is quite unique, it requires a more personalized approach from our technical experts. To ensure you receive the most accurate solution, we have escalated your case to our specialized technical team. They will be following up with you directly via email shortly.

Dear customer, we apologize for the inconvenience. Regarding the issue with the remote control brightness, could you please take a screenshot and share it with us so we can confirm the issue? Also regarding the fourth device you mentioned, could you share the brand and model with us? We will check the code. Thank you. . Kindly send it to our email address, service@sofabaton.com. Thank you.

Dear customer, thank you for contacting us. Could you please tell us the specific model of your Pure Theatre Projector Lift? We will pass this information on to our engineers to check. If your remote control is X1, please note that X1 can only learn infrared remote controls. X1S can learn infrared and RF remote controls. RF can only learn RF433 or 315.

Thank you for contacting us. Yes, it is not possible to create macros on keys that have already been programmed. We apologize for any inconvenience. The TV key at the top is a global key. You can also select this key as a macro key. It can only be set once, and the last setting will take precedence.

Dear Customer, thank you for contacting us. We apologize for this inconvenience. Currently, our Bluetooth code library does not include the PS4 power button. We will escalate this issue to our technical team for feasibility assessment and consider adding it in future updates.

Dear customer, Unfortunately, our technical staff was unable to add this code in the database. There are 3 ways for you reference if they can make your devices function properly. 1.Bluetooth Mode(such as Other, Android TV and so on) If your TV supports Bluetooth, you can add it via Bluetooth. When adding, select Other or Android TV. After downloading the code, open your TV's Bluetooth settings and pair it. 2.IR Learning Mode If your original remote control is an infrared remote control, you can try infrared learning. 3.Trimming method The specific operation process can also refer to the following link: https://www.youtube.com/watch?v=vCQ8Tr0Ar6U&t=19s If you have any questions or concerns, feel free to contact us.

Dear customer, Unfortunately, our technical staff was unable to add this code in the database. There are 3 ways for you reference if they can make your devices function properly. 1.Bluetooth Mode(such as Other, Android TV and so on) If your TV supports Bluetooth, you can add it via Bluetooth. When adding, select Other or Android TV. After downloading the code, open your TV's Bluetooth settings and pair it. 2.IR Learning Mode If your original remote control is an infrared remote control, you can try infrared learning. 3.Trimming method The specific operation process can also refer to the following link: https://www.youtube.com/watch?v=vCQ8Tr0Ar6U&t=19s If you have any questions or concerns, feel free to contact us.

Dear customer, thank you for contacting us. We were unable to find the code for this device in our database. We have already reported this device to our technical team to add it. We will leave you a message once it has been confirmed.

Thank you for contacting us. Is your device the Arris Model: VIP5662W? This device is in our code library. It can be added via infrared.