Your device has been added to our database,Pls try to re-add it via searching Brand：LG Model：65UH615A

Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.

Per the issue, suggest unplug and plug the hub immediately. , any difference?pls open the app and connect to the hub first.  After connecting to the hub, operate Me----X1 settings---pair with a new X1-Remote in the app, the hub pairing function will be enabled, suggest press the right button of the remote at first , then press the off button, hold them around 5-6s until the pairing appears in the remote screen. If still no help, pls provide your amaozn order number and problem video to us, then we will help you solve it properly, tks In the video, pls make the remote is on the hub and enable the hub pairing function via app, and press the two buttons on the remote(press the right button first, then  press the off key). we would like to check the status of the remote screen,  tks for your patience，service@sofabaton.com

Are you using the original charging cable? If not, please use the original charging cable. If the original charging cable still cannot be turned on, can you send your Amazon order number to our email?service@sofabaton.com

Are you using the original charging cable? If not, please use the original charging cable. If the original charging cable still cannot be turned on, can you send your Amazon order number to our email?service@sofabaton.com

Our engineers have added your device again. Please try deleting the device and adding it again to see if it can be used normally,Brand：Samsung Model： QN55S95B

Please accept our sincere apology for the inconvenience we have brought for you.The issue with Alexa's use may be that the cloud account has not been logged in. Please open the API to see if there is an Activity link. If not, repeat the setup new hub process

Your device has been added to our database,Pls try to re-add it via searching Brand：Samsung Model：UN55KS8000FXZA

Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.

Do you use the original charging cable for charging? If not, please use the original charging cable to check if it can be used normally. If it still doesn't work, you can send your Amazon order number to our email and we will help you solve the problem,Service@sofabaton.com