• SofaBaton
    • 16releases
    • 2061comments
Comments made
  • U2 missing IR code for page up/down 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you.There are no relevant buttons in our database. We suggest that you try learning the original remote control using infrared technology

  • U2 and DirecTV double clicks 1 year ago

    Sorry for the inconvenience caused. Our engineers have identified this issue and are currently testing it. Please be patient and thank you for your support.

  • U2 repeater for AV cabinet 1 year ago

    Sorry for the inconvenience caused. Placing it in the cabinet will affect the transmission of infrared signals. Currently, U2 does not provide an IR repeater. Using an IR repeater to enhance the infrared signal will still block the transmission of infrared signals.

  • U2 Keyswitch Quality 1 year ago

    Sorry for the inconvenience caused. U1 has been updated to U2 and the infrared distance has been added. The other buttons have not been changed, and your issue has been reported to the engineer for repair.

  • How to transfer settings from U1 to U2 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you.Because the data of U2 and U1 are both saved independently, replication is currently not supported

  • U2 and FireStick 4K Max 1 year ago

    Sorry for the inconvenience caused. Currently, adding FireStick requires clicking on Fire TV to add it. We will provide your suggestions to our engineers for feasibility evaluation. Thank you for your support.

  • Support for WiiM Voice Remote (bluetooth) 1 year ago

    Sorry for the inconvenience caused. You can try using Bluetooth connection, click on Add Device, select Bluetooth - Other to see if it can be used normally.

  • X1 no longer works for LG UBK90 UHD player 1 year ago

    Our engineers have added your device again. Please try adding it again to obtain the latest data and see if it can be used normally，Brand：LG Model：UBK90

  • Can't control LG TV 1 year ago

    If the hub is inside the cabinet and the device is outside, it is recommended to face the terminal of the infrared extension cable directly towards the device's infrared sensor. The IR blaster has requirements for direction and needs to face the terminal directly towards the device's infrared sensor.

  • X1 Baton Scroll Issue 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you.Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you. You can send it to our email，service@sofabaton.com