Please accept our sincere apology for the inconvenience we have brought for you.Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you. You can send it to our email，service@sofabaton.com

If you want to change your email address, you can register a new account to log in to Sofabaton. X1's data is stored on the hub, and re registration does not affect the storage and saving of data.

Thank you for contacting us. We have sent the solution to your email. Please check it.

Please accept our sincere apology for the inconvenience we have brought for you.You can try using Bluetooth connection to see if it can be used normally, click Bluetooth - other.

Sorry for the inconvenience caused. Our engineers have added your device again. Please add it again to obtain the latest data and see if it can be used normally，Brand：LG Model：OLED77CXPUA.

Per the issue, pls choose the device in device mode, Edit---Add/ repair keys--channel key repair--command repeats, change the value to 1 or 2. After the test is OK, you can apply to all command.

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Shaw Cable Model： Xi6-T Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem

Just confirmed with our techs that your device is added to our database, please use the information below to add it.Brand：Samsung Model： QE55Q9FNA

I'm sorry for the inconvenience caused. Can you tell us the specific model number? Let's check

Sorry for the inconvenience caused. We have received your email and it should be sent to your email address. Please check it