Please accept our sincere apology for the inconvenience we have brought for you.Suggest kindly try to use bluetooth mode to check if could make your device work well or not.For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

Please try adding Brand: Sony Model: STR-DN1080-1 to see if it can be used normally. You can try using the buttons to assign power off, switch inputs.

Regarding your device, our engineers have repaired it again. Please remove the device and add it again to see if it can work properly，Brand：Arris Model：VIP5662

Please accept our sincere apology for the inconvenience we have brought for you.X1 does not support timed shutdown. We suggest using IFTTT to trigger webhook and execute the API to close the activity to achieve this. API can be viewed in the Sofabaton app as Me>API interface. After opening the function, the corresponding API can be copied to IFTTT

Please accept our sincere apology for the inconvenience we have brought for you.Suggest using button allocation to allocate the volume of other devices to Roku,

We suspect that the inconsistency between the device status and the record in the activity is causing it. We suggest the following: Press the remote control to turn off all activities. If any devices are not turned off, please manually turn them off. Make all device states consistent with the activity. Then open the activity again to see if it is working properly.

Would you pls provide your Amazon order number to us? Then we can track the case easier for you.You can send it to our email, Service@sofabaton.com

Please accept our sincere apology for the inconvenience we have brought for you.You can try using infrared to add Roku and try infrared learning

Please accept our sincere apology for the inconvenience we have brought for you.X1 does not support IP control. You can connect to Fire TV through Bluetooth. Please click on the Bluetooth icon, select Fire TV, and after downloading the code library, you can find the hub in the settings of Fire TV. The pairing time for the hub is approximately 90 seconds. If it times out, you need to re-enter the pairing process (download the app again or click edit and select pairing again)

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.