Please accept our sincere apology for the inconvenience we have brought for you.In order to better assist you, can you send your Amazon order number to our email?

Please accept our sincere apology for the inconvenience we have brought for you.，If it doesn't work properly, please try using infrared learning，IR Learning Mode Learn from your Infrared devices:  Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete.  If not, please try it again and adjust the distance of 2 remotes. Kindly noted: *For IR DEVICES, Keep U1 Line-Of-sight with your original remote.

Thank you for sharing. If you have any other questions, please feel free to contact us at any time.

Sorry, we are unable to add it. You can try infrared learning the buttons of the original remote control，Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Sorry for the inconvenience caused. Similarly, is the screen constantly black and not lit up? Is there a bright screen and display during charging? Will the remote control sound when searching for it in the app or pressing the button behind the hub? You can send your Amazon tracking number and shipping address to our email address.

Sorry for the inconvenience caused, is the screen constantly black and not lit up? Is there a bright screen and display during charging? Will the remote control sound when searching for it in the app or pressing the button behind the hub?

Please accept our sincere apology for the inconvenience we have brought for you.Can you tell us your email address? We can send you a version to solve the problem, or you can send information to our email，Service@sofabaton.com

Your device has been added to our database,Pls try to re-add it via searching,Brand：Quantis Model： QE317

The following points are required to use Alexa: 1. The wifi connected to X1 Hub needs to be connected to the Internet before the Hub can upload the device information to the cloud. 2. Search sofabaton in SKILL in Alexa app, and log in to sofabaton account, which is the same as X1 distribution network . 3. After login, the account signal will be synchronized automatically. View the sensors on the device page to view all synchronization scenarios .

Your device has been added to our database,Pls try to re-add it via searching,Brand： Dish Network Model： Hopper 3-1.