The following points are required to use Alexa: 1. The wifi connected to X1 Hub needs to be connected to the Internet before the Hub can upload the device information to the cloud. 2. Search sofabaton in SKILL in Alexa app, and log in to sofabaton account, which is the same as X1 distribution network . 3. After login, the account signal will be synchronized automatically. View the sensors on the device page to view all synchronization scenarios .

Thank you for contacting us. We have sent the relevant solution to your email. Please check it carefully.

Sorry for the inconvenience caused. Our engineers are currently working on resolving this issue. We currently have a new version. Would you like to update this new version for testing? You can tell us your email number or send a message to our email. service@sofabaton.com

X1 supports adding Roku using WiFi, please click on WiFi to add.

Sorry for the inconvenience caused, X1 does not support RF. You can use IR to add a Directv box. Regarding AppleTV 4K, you can use Bluetooth or IR to add it. Our app has been updated, please update to the latest version to see if it can be used normally

Your device has been repaired by our engineers. Please remove the device and add it again to see if it works properly: Brand: LG Model: OLED83G2PUA

Your device has been repaired by our engineers. Please remove the device and add it again to see if it can function properly:Brand：Marantz Model： SR5014

Just confirmed with our techs that your device is added to our database, please use the information below to add it.Please click on the DVD icon to add:Brand：Shaw Cable Model： XiOne-SC

Our engineers have added your device again. Please try adding it again to see if it can be used normally，Brand：Yamaha Model： RX-V479

Sorry, U1 does not support migrating the old Data migration to the new U1, because the data of each U1 is saved independently, and data backup is not supported. In addition, if you want to Factory reset, you can click APP -- Setting -- Restore factory settings.