Please accept our sincere apology for the inconvenience we have brought for you.Can you tell us your email address? Alternatively, you can send a message to our email and we will send you a test version.service@sofabaton.com

Thank you for sharing, as Alexa only supports Activity and can only synchronize Activities, not Devices

Please accept our sincere apology for the inconvenience we have brought for you.Can you record a video for us and send it to our email? Let's check and can you also tell us your Backer Number.service@sofabaton.com

Thank you for contacting us, X1 can support.

Yes, using devices in the Activity under Device may result in inconsistent device status with the records in the Activity. The following suggestions are made: Press the remote control to turn off all activities. If any devices are not turned off, please manually turn them off. Make all device states consistent with the activity. Then open the activity again to see if it is working properly.

Sorry for the inconvenience. After checking, there is no relevant code library in our code library. Please try infrared learning or Bluetooth addition to see if it can be used normally.

Please accept our sincere apology for the inconvenience we have caused you. If there is any problem when using the device, please don't hesitate to contact us.

Sorry, we are not sure if the Simulated Hue is the same as the Philips Hue. Currently, the lights connected to WiFi only support the Philips brand. And it requires the same WiFi connection as X1 Hub for the app to be able to connect to the hub bridge within the local area network. Another way is to be unsure if your computer supports Bluetooth functionality. If your computer supports Bluetooth functionality, you can add a Bluetooth key in the Sofabaton app and complete pairing on your computer. In this case, you can try waking up the computer directly with commands, but you may need to try those commands that can wake up the computer and then assign the commands to the buttons you need.

Please accept our sincere apology for the inconvenience we have brought for you. Can you record a video and send it to our email? Can you also tell us your shipping address? So that we can confirmthe issue and exchange the goods for you.service@sofabaton.com.

Please accept our sincere apology for the inconvenience we have brought for you.Please try adding Brand: Xfinity Model: XXX to see if it works properly