Sorry for the inconvenience caused, Because the signal of X1 is emitted by the hub, it is necessary to face the hub towards the device. It is recommended to face the terminal of the infrared extension cable directly towards the device's infrared sensor. The IR blaster has requirements for direction and needs to face the terminal directly towards the device's infrared sensor

Thank you for contacting us. If there are multiple bridges, they need to be added separately. The added Philips Hue is added by bridge and only displays the lights under each bridge. Other lights need to be displayed under other bridges

Sorry for the inconvenience caused. We have received your email and sent you a test version. Has it entered your spam email? Can you tell us your email number? Or you can leave a message on our email again

Sorry for the inconvenience, what version of your remote control is it? Can you take a screenshot and send it to us? We will send it to the engineer for inspection, and you can send it to our email address,service@sofabaton.com

Sorry, we are currently unable to add your device. Devices added with Bluetooth cannot change the code library. You can try infrared learning the original remote control

Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand：Outlaw Audio Model：Model 976

Thank you very much for your help. Can you tell us your email number? Alternatively, you can send a message to our email address.service@sofabaton.com

Sorry for the inconvenience caused, is your phone Android or iOS system? Can you send a screenshot or record a video to our email? Let's check，service@sofabaton.com

Thank you for sharing. Regarding your suggestions, we will send them to our engineers for review regarding Android 14 issues,Our engineers have resolved the compatibility issue with Android 14 and are expected to release a new version next week. If you need to upgrade now, you can send us a message via email and we can send the upgrade package to you in advance，service@sofabaton.com.

Thank you for contacting us. We are unable to view your pictures in the forum. Can you send them to our email?service@sofabaton.com