Please accept our sincere apology for the inconvenience we have brought for you.You can try using Bluetooth connection to see if it can be used normally, click Bluetooth - other.

Sorry for the inconvenience caused. Our engineers have added your device again. Please add it again to obtain the latest data and see if it can be used normally，Brand：LG Model：OLED77CXPUA.

Per the issue, pls choose the device in device mode, Edit---Add/ repair keys--channel key repair--command repeats, change the value to 1 or 2. After the test is OK, you can apply to all command.

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Shaw Cable Model： Xi6-T Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem

Just confirmed with our techs that your device is added to our database, please use the information below to add it.Brand：Samsung Model： QE55Q9FNA

I'm sorry for the inconvenience caused. Can you tell us the specific model number? Let's check

Sorry for the inconvenience caused. We have received your email and it should be sent to your email address. Please check it

Sorry for the inconvenience, can you shoot us a video that cannot be paired and send it to our email? let's check，service@sofabaton.com

Sorry for the inconvenience caused to you, our engineers have repaired your device, please re-add to get the latest data to see if it can be used normally.Brand：JVC Model： DLA-X70R

It may be due to the inconsistency between the device status and the record in the activity. The following suggestions are recommended: Press the remote control to turn off all activities. If any devices are not turned off, please manually turn them off. Make all device states consistent with the activity. Then start the activity to check whether it works normally.