Sorry for the inconvenience caused.If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.

Your device has been added to the database. Please add it according to the brand and model，Brand：Yamaha Model： RX-V6A

Thank you for your attention and support to sofabaton, sorry for the late reply, X1 and U1, U2 have IR function, if all the devices are placed in one cabinet and you want to control them by IR, we recommend you to use X1, X1 with a hub can help you control TV and other devices well! X1 with a hub can help you control your TV and other devices well. Thank you again for your support and attention, we look forward to your feedback and suggestions.

Thank you for your attention and support to sofabaton, sorry for the late reply, as for your question please contact our customer service team at service@sofabaton.com We will be happy to provide you with help and support. Thank you again for your support and attention, we look forward to your feedback and suggestions.٩(ˊᗜˋ*)و

Thank you for your attention and support to sofabaton, sorry for the late reply, I asked our engineer, can you provide me with the specific brand and model? I will ask our engineers to see if they can get the relevant data. If you have any questions or suggestions, please feel free to contact our customer service team and we will be happy to provide you with assistance and support. Thank you again for your support and attention, we look forward to your feedback and suggestions.ヾ(≧∇≦*)ゝ

Thank you for your attention and support to sofabaton, sorry for the late reply, currently you can not add this Broadlink RM4 Pro, we recommend you to use infrared learning or Bluetooth connection (U1, U2, X1 three products have), because we do not have the relevant data, so you still need to try infrared learning or Bluetooth connection, look forward to your feedback, thanks again for your support and attention(ฅ´ω`ฅ)

Thank you for your attention and support to sofabaton, sorry for the late reply, X1 need to create an Activity with the TV to use, and then use Alexa to control the light on U2 does not support Alexa control, you can check the video of adding video to fire TV https://youtu.be/3ibGXxuUPtc We look forward to your feedback, thanks again for your support!(☆ω☆)

Thank you for your attention and support to sofabaton, sorry for the late reply, we recommend you to check out X1, we look forward to your experience, if you have any questions or need more information, please feel free to contact us.ヾ(≧∇≦*)ゝ

Sorry to ignore my last reply, but is your hub still working properly? If your device just can't connect to the app, you can reconfigure the network, after that if the problem is not solved, please contact me again.

Dear Customer， Just now our R&D and after-sales departments met and communicated, your problem please provide your work order (order number) to 到service@sofabaton.com, and our after-sales team will solve your problem.