Thank you for your support. Regarding your suggestion, we will feedback to our R&D staff about the remote control and hub disconnection, we have new firmware to solve this problem, would you like to try it? You can send an email to us or tell us your email address, Service@sofabaton.com

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it. Brand：Denon Model： AVC-X6700H

Thank you for contacting us! Please try to add Brand:LG Model:LAS855M to see if it works.

Thank you for contacting us. Is the button on the remote control broken? You can send us a video to confirm the problem and we can send you a replacement remote control.

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it. Brand：Samsung Model：QN65QN85CAFXZC

About the SONOS playbar issue, we will recheck it, about the Nintendo Switch OLED (HEG-001), we don't have this device in our codebase, we suggest you to try the Bluetooth connection, about the Arris VMS4100P2 please try to add the Brand:Arris Model :VMS4100 to see if it can work normally

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it. Brand：Yamaha Model：RX-A2070(Zone 2)

Thank you for contacting us! Can you record a video and send it to our email address? We send it to our engineers to check it.Service@sofabaton.com

Thank you for contacting us! You can send a video and your Amazon order number, shipping address to our email address and we can replace it for you!Service@sofabaton.com

thank you for contacting us Sorry, devices added via Bluetooth cannot add and learn other keys.