Thank you for your feedback. The issue occurred over the weekend due to a server outage. Our technical colleagues have urgently fixed this problem. Please reopen the APP before using it and re-add the device for use. We are very sorry for the inconvenience caused to you. If you have any questions, please feel free to contact us.

Thank you for contacting us. You can try the buttons on the original infrared learning remote control to see if it can be used normally.

Of course, you can share your code base in the app by clicking on share my code base.

Thank you for your feedback. We will provide it to our R&D department to evaluate its feasibility and consider whether to add it in the next update.

Please accept our sincere apology for the inconvenience we have brought for you. Can you tell us the brand and specific model of your equipment? Let's check and you can send it to our email.

Please accept our sincere apology for the inconvenience we have brought for you.X1 does not support IP control, you can add it using infrared or Bluetooth

Please accept our sincere apology for the inconvenience we have brought for you.Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you. service@sofabaton.com

Thank you for your suggestion. Regarding the issue with the rollers, we have made modifications to the firmware of V11. Can you please provide us with your Amazon order number and shipping address? You can send it to our email and we will provide feedback to our engineers regarding the issue with the code library for further repair.service@sofabaton.com

Please accept our sincere apology for the inconvenience we have brought for you.Can you tell us your email address? Alternatively, you can send a message to our email and we will send you a test version.service@sofabaton.com

Thank you for sharing, as Alexa only supports Activity and can only synchronize Activities, not Devices