Sorry for the late reply. Can you tell us the version number of your remote control? Besides, have you been using it with the charging cable plugged in all the time?

Thank you for contacting us Regarding the lack of a Menu button on your device, it is recommended to use infrared learning to learn the buttons of the original remote control. For the Guide button, it is recommended to use button allocation

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand：Sony Model：STR-ZA1100ES-1

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding:Brand：Sony Model： VPL-VW5000ES Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem Thank you for your patience and support

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding：Brand：Hisense Model： 100L5F Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem Thank you for your patience and support

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand：NAD Model： T-778

I apologize for the late reply due to a vacuum in our country After our engineer's inspection, please try adding Brand: Samsung Model: UE65RU7020KXXU to see if it can be used normally

Thank you for your friendly reply. I apologize for the late reply due to a vacuum in our country. You can try adding Brand: Yamaha Model: RX-A2080 to see if it can be used normally.

I apologize for the late reply due to a vacuum in our country Can you contact us on the SofabatonAPP, and can you also tell us your Amazon order number and email address? If it's a hardware issue, we can replace it for you or you can send it to our email address，service@sofabaton.com

I apologize for the late reply due to a vacation in our country.I have sent you a video about creating an activity, hoping it can be helpful to you，Creating an Activity：https://www.youtube.com/watch?v=uOEFK1pkwac