Thank you for contacting us. We apologize that we do not support JMGO (N1) at this time, we will get this device back to our engineers to assess the feasibility and consider adding support for JMGO (N1) in a future update!

Thank you for contacting us. If your Denon AVR is in the cabinet, you can try using IR blaster to align the IR receiver of the Denon AVR.The X series does not support IP control. If your device supports bluetooth, you could try selecting Other when adding a device and then open your device's bluetooth settings to search for a Sofabaton connection!

Thanks for your contacting! Unfortunately, our technical staff was unable to find the codes in the database. There are 3 ways for you reference if they can make your devices function properly. 1.Bluetooth Mode(such as Other, Android TV and so on) 2.IR Learning Mode 3.Trimming method The specific operation process can also refer to the following link: https://www.youtube.com/watch?v=vCQ8Tr0Ar6U&t=19s If you have any questions or concerns, feel free to contact us.

I'm sorry about that, we are constantly optimizing our remotes and apps, and if you have any problems with them, you can always contact us. You can get in touch with the CS team via email at service@sofabaton.com or send feedback from the Sofabaton app.

Thank you for your suggestion, we will feedback to our R&D team to evaluate the feasibility!

Thank you for contacting us, according to your question you can create an Activity containing your TV and cable box, once it is created you can click on Edit - Assign commands for remote keys, then you can select the keys on the remote control to assign the commands you need for your device. Some of the keys also support short press and long press, you can assign two different commands on one key.

Thank you for contacting us, it is not possible to add MQTT support at this time, I will send your suggestion back to our R&D team to assess the feasibility and consider whether to add it in a future update.

We have codes for LG TVs in our code library, which you can add by searching for the brand and model number in the app. You can refer to https://www.sofabaton.com/3-adding-devices/

Thank you for contacting us, can you take a photo of the remote under indoor lighting or outside? Let's confirm the issue. Also you can send us your Amazon order number. So that we can process it for you after confirmation. You can send it to us at service@sofabaton.com

Thank you for your patience, we have your device in our IR code library, you can search for the brand and model to add: Brand: ZIDOO Model: Z9X Bluetooth code library can't be added at the moment, if you want to add it using Bluetooth, you can add it by selecting Other when choosing Bluetooth code.