Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Shaw Cable Model： Xi6-T Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem

Just confirmed with our techs that your device is added to our database, please use the information below to add it.Brand：Samsung Model： QE55Q9FNA

I'm sorry for the inconvenience caused. Can you tell us the specific model number? Let's check

Sorry for the inconvenience caused. We have received your email and it should be sent to your email address. Please check it

Sorry for the inconvenience, can you shoot us a video that cannot be paired and send it to our email? let's check，service@sofabaton.com

Sorry for the inconvenience caused to you, our engineers have repaired your device, please re-add to get the latest data to see if it can be used normally.Brand：JVC Model： DLA-X70R

It may be due to the inconsistency between the device status and the record in the activity. The following suggestions are recommended: Press the remote control to turn off all activities. If any devices are not turned off, please manually turn them off. Make all device states consistent with the activity. Then start the activity to check whether it works normally.

The following points are required to use Alexa: 1. The wifi connected to X1 Hub needs to be connected to the Internet before the Hub can upload the device information to the cloud. 2. Search sofabaton in SKILL in Alexa app, and log in to sofabaton account, which is the same as X1 distribution network . 3. After login, the account signal will be synchronized automatically. View the sensors on the device page to view all synchronization scenarios .

Thank you for contacting us. We have sent the relevant solution to your email. Please check it carefully.

Sorry for the inconvenience caused. Our engineers are currently working on resolving this issue. We currently have a new version. Would you like to update this new version for testing? You can tell us your email number or send a message to our email. service@sofabaton.com