Dear Customer Thank you for contacting us. We have sent you an email, please check it out!

Dear Customer We apologize for the inconvenience, can you tell us the make and model of your equipment? We check if we can add that. Also your remote control does not show any device because the remote control cannot be turned on? Or it can't be synchronized with hub? You can reach them through email at service@sofabaton.com or get online support on the Sofabaton App.

Dear Customer I apologize for the inconvenience this has caused you. Because the memory of U2 is limited, the added devices and macro commands will also take up storage space, how many devices have you added? What is the firmware version of your remote control? Have you upgraded to V41?

Dear Customer Sorry for the inconvenience, our engineers have fixed your device, you can try to delete the device and add it again to see if it works. Cambridge Audio CXN V2

Dear Customer Thank you for your suggestion, we don't support Local API at the moment, we will send your suggestion back to our engineers to evaluate the feasibility.

Dear Customer We are sorry for the trouble caused, the font used in the advertisement will be changed in a future update!

Dear Customer Sorry for the inconvenience, we don't have the bluetooth code base for your device in our code base, can you tell us the model number of your device? Can you tell us the model number of your device? We will check if the infrared code base can be added.

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand：Arris Model： DCX900

Thank you for contacting us! You need to scroll your device onto the Roku using the scroll wheel to use the macro buttons created for the Roku!

Dear Customers Sorry for the inconvenience, we suggest you try to put the HUB closer to the router, in addition, when it has been already configured before, restarting the router will cause the IP address of Roku to change, resulting in the inability to control it (please make sure if the router has set up the function of timer reboot), and it can only be used by re-adding it after restarting the router.