Sorry for the inconvenience. After checking, there is no relevant code library in our code library. Please try infrared learning or Bluetooth addition to see if it can be used normally.

Please accept our sincere apology for the inconvenience we have caused you. If there is any problem when using the device, please don't hesitate to contact us.

Sorry, we are not sure if the Simulated Hue is the same as the Philips Hue. Currently, the lights connected to WiFi only support the Philips brand. And it requires the same WiFi connection as X1 Hub for the app to be able to connect to the hub bridge within the local area network. Another way is to be unsure if your computer supports Bluetooth functionality. If your computer supports Bluetooth functionality, you can add a Bluetooth key in the Sofabaton app and complete pairing on your computer. In this case, you can try waking up the computer directly with commands, but you may need to try those commands that can wake up the computer and then assign the commands to the buttons you need.

Please accept our sincere apology for the inconvenience we have brought for you. Can you record a video and send it to our email? Can you also tell us your shipping address? So that we can confirmthe issue and exchange the goods for you.service@sofabaton.com.

Please accept our sincere apology for the inconvenience we have brought for you.Please try adding Brand: Xfinity Model: XXX to see if it works properly

Please accept our sincere apology for the inconvenience we have brought for you.Kindly note that we have added your device to our database. Brand：Yamaha Model：RX-A3070

Sorry for the inconvenience caused, could you please shoot a video for us? Let's check, and can you also tell us your Amazon order number and shipping address? In order for us to better assist you, you can send it to our email service@sofabaton.com.

Thank you for contacting us. Your idea is correct, and our suggestion is the same.

Thank you for contacting us. Your idea is feasible, but based on the current information, we are unable to determine what caused it. You can provide a screenshot of the Startup settings page. We further analyze the possible causes. You can also choose another way to meet the requirements of switching applications. Another way to implement the functions you need is to bookmark Netflix and YouTube commands in both Activities, Activities ->edit ->Go ROKU YouTube Edit ->Keys favorites ->Normal keys ->Add command,. After activating the Activity with the remote control, the commands in Keys favorites will be displayed on the screen of the remote control, and you can choose to switch applications through the screen selection Of course, you can also directly assign Netflix and YouTube commands to the physical keys on the remote control (such as the red and green keys) Activities - Edit - Go ROKU YouTube Edit - Assign commands for X1 Remote keys

Thank you for contacting us. Please try adding Brand: TCL Model: 4K Roku TV to download the infrared code library and create an Activity to see if it works properly.