Sorry for the inconvenience caused, If the hub cannot be searched after the network is configured, it may be that WiFi is being upgraded After the distribution network, please kill the app first, and then do not enter the app Plug in and unplug the hub power again Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware

Sorry for the inconvenience caused to you Can you tell us the brand and model of your projector? Let's check

Sorry for the inconvenience caused. Can you tell us your email address? Or you can send the information to our email and we can check it out，service@sofabaton.com

Of course, I can send you a video, hoping it can be helpful to you，Creating an Activity：https://www.youtube.com/watch?v=uOEFK1pkwac

Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you.You can send it to our email，service@sofabaton.com

Sorry for the inconvenience caused to you You can send us the Amazon order number and shipping address, and we will replace them for you

Our engineers have resolved the compatibility issue with Android 14 and are expected to release a new version next week. If you need to upgrade now, you can send us a message via email and we can send the upgrade package to you in advance，service@sofabaton.com.

I have sent you a new version of the app. Please check if it has been sent to a spam email

Our engineers have resolved the compatibility issue with Android 14 and are expected to release a new version next week. If you need to upgrade now, you can send us a message via email and we can send the upgrade package to you in advance，service@sofabaton.com.

Sorry for the inconvenience caused, Because the signal of X1 is emitted by the hub, it is necessary to face the hub towards the device. It is recommended to face the terminal of the infrared extension cable directly towards the device's infrared sensor. The IR blaster has requirements for direction and needs to face the terminal directly towards the device's infrared sensor