Sorry for the late reply, we hope you had a great weekend, we have never given up on this product, we have been refining and continuously optimising the remote. Our after-sales team will always be there for our customers as well, do you have some product issues that you need questions about? You can tell me in the comments the problems you encountered or send it to our after-sales email, thank you!

Sorry for the late reply, hope you have a nice weekend, please send your email and I will send you the new version of the app via email, thanks!

Sorry for the late reply, I hope you had a nice weekend, we didn't find your email in the mailbox, maybe there was some problem with the email, but don't worry, please send your email and I will send you the new version of the app via email, thanks!

Sorry for the late reply, please leave your email in the comments and I will send the app, thanks!

Sorry for the late reply, please leave your email in the comments and I will send the app, thanks!

Thank you for your suggestion. We will provide feedback to the engineer and update the app as soon as possible

Can you tell us the name of the button? Let's check

Our engineers have resolved the compatibility issue with Android 14 and are expected to release a new version next week. If you need to upgrade now, you can send us a message via email and we can send the upgrade package to you in advance，service@sofabaton.com.

Sorry for the inconvenience caused, If the hub cannot be searched after the network is configured, it may be that WiFi is being upgraded After the distribution network, please kill the app first, and then do not enter the app Plug in and unplug the hub power again Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware

Sorry for the inconvenience caused to you Can you tell us the brand and model of your projector? Let's check