Moreover, the remote control is kept on the interface before the screen is rested. If it was on the activity page before the screen was rested, it's still here when the screen is lit. If it defaults to ACTIVITY when the screen is lit, maybe some users will have a problem with this.

Dear customer, Thank you for your feedback. Regarding this suggestion, we have already fed back to the product manager, please stay tuned! Have a nice day! Sincerely Ruby SofaBaton Support Team

Dear customer, Thank you for your feedback. It'll get back to the product manager on this point! Have a nice day!

Chris, Good day! Please connect with us by email: Service@sofabaton.com

For this issue, please try to use the 'return' button on the top of remote.

Dear customer, Thank you for your feedback. 1. It's unable to change the order of the Macro/Favourite buttons hat appear on the Activities Screen. If you want to change it， please delete the macros and re-add it. 2. Long Press key still exists on some devices which is depends on the original remote. Hope you have a nice day!

Dear customer, Good day！ could you please share the problem in more detail?

Thanks for your feedback, our techs will improve this problem as soon as possible.

Thank you for contacting us, the signal of X1 is sent from hub, we suggest you to point the remote control to hub when learning

For your case, I am sorry to tell you that your device can not be added to our database. It is suggested to try to use Bluetooth mode or manual learning mode to check if could make your device work well or not.