Thank you for contacting us, can you take a photo of the remote under indoor lighting or outside? Let's confirm the issue. Also you can send us your Amazon order number. So that we can process it for you after confirmation. You can send it to us at service@sofabaton.com

Thank you for your patience, we have your device in our IR code library, you can search for the brand and model to add: Brand: ZIDOO Model: Z9X Bluetooth code library can't be added at the moment, if you want to add it using Bluetooth, you can add it by selecting Other when choosing Bluetooth code.

I'm sorry, I sent your device to an engineer to check and the engineer was unable to add the device based on the information available. Can you provide us with a link or picture of the device in question?

Can you send us the brand and specific model of the device? We'll feed it back to our engineers to check if we can add it.

Can you provide us with the specific model number? Or you can send us the link to purchase the device and we'll have an engineer check if it can be added.

Can you tell us the model number of your sony? We'll send it to our engineers to check if we can add

Thank you for contacting us. If the device you added doesn't work, you can let us know the Brand and Model and we'll have an engineer check it out.

I am sorry for that, as the X-series data is stored on the hub and cannot be copied.

The CEC will repeated execution of power may turn on the devices There are many different names for CEC, such as BRAVIA Link, BRAVIA Sync, HMDI Control, SimpLink, CE-Link, Regza Link, EasyLink, Fun-Link, HDMI-CEC. For Philips TV, the CEC calls easy link. Generally, you need to enter the TV settings. , find options like CEC, pls see the reference video about how to turn off the cec

Sometimes CEC may also lead to device on/off status conflict, it is recommended to disable the CEC function of the TV. Avoid sending commands to the TV via HDMI even when other devices are on/off, which may duplicate with activity commands and lead to control anomalies