Thank you for your feedback. Just confirmed with our techs that your deviceBrand：Brand：Samsung Model：HW-Q60，For Hisense 65u7k we have found a similar code base that you can try to add Brand：Hisense Model： 65U7G

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand： Samsung Model： QE55S95

Thank you for your feedback. About your device: Unfortunately, our technical staff was unable to find the codes in the database library. We recommend trying Bluetooth Mode or IR Learning Mode to determine if they can make your devices function properly.

Thank you for contacting us! We've temporarily TiVo's Bluetooth code base, we suggest you try clicking on Bluetooth Add and selecting Other Add to see if it works!

Your device already exists in our library. Brand: Hisense Model: 65U8H; Brand：Denon Model： AVR-S970H

Sorry for the inconvenience! We will recheck the codebase, you can try to learn the original remote control buttons first to see if it works.

Sorry for the inconvenience, the remote control may light up when using the app or during a firmware upgrade, we'll get back to our engineers to check this out!

Thank you for contacting us! We suspect that the device state is not consistent with what is recorded in the activity, we suggest the following: 1. Press the remote control off, close all the activities, if there is a device that is not closed, please close it manually. If there is any device that is not turned off, please turn it off manually. Let all the devices' statuses match with the activity. Then turn on the activity again, see if it works properly. 2. 2. Sometimes CEC may also lead to device switching state conflict, we suggest to turn off the TV's CEC function. Avoid sending commands to TV via HDMI when other devices are turned on/off, which may duplicate with activity commands and lead to control abnormality.

Yes, are you willing to test it?

Thank you for your support. Regarding your suggestion, we will feedback to our R&D staff about the remote control and hub disconnection, we have new firmware to solve this problem, would you like to try it? You can send an email to us or tell us your email address, Service@sofabaton.com