Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. I

Arcam AVR850, we have fixed the issue. You can download the newest code. Have a good night Krystal

Would you please tell me the Specific Model of your device? thanks :) such as: Brand: LG Model: 60UF7300

Let me check. Get back to you soon Krystal

Phone call needed to directly help you? 1-971-302-6642 Feel free to leave us a question or contact me directly, I am more than welcome to assist you. You can offer your phone number, we can call you directly if you needed. Have a nice day :) Krystal

If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add it.

Would you please tell me the Specific Model of your device? thanks :) such as: Brand: LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.

Thank you for your information. U1 remote control has similar functions. Please feel free to contact us at sofabaton@outlook.com to get the operation video

Sorry for the poor shopping experience. Sometimes it may not be possible to express our meaning to you via email clearly, please contact us again at sofabaton@outlook.com and provide your phone number to get the phone support.

If my expression is not clear, you can contact us at sofabaton@outlook.com to get the operation video.