Thanks for contacting us.Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping ，address? So that we can send you a replacement，You can send it to our email address,Service@sofabaton.com

Thanks for contacting us, are you using the Roku Ultra with a WiFi connection? We suggest you try adding Brand : Roku Model : Roku Ultra using IR to see if it works.

Thank you for contacting us! Regarding your suggestion, we will feedback to our engineers to evaluate the feasibility and consider the improvement in the next update, thank you for your support, we will continue to optimize our APP and remote control.

Dear customer, I apologize for the inconvenience. We have released the latest version V40, you can update it to see if it works properly. Open the Sofabaton app -->> Pair with your U2 -->> Update to V40 -->> Go to settings on Sofabaton app -->> Restore factory settings -->> Add your devices again If there is any further issue, please let us know.

Thank you for contacting us! Regarding your suggestion, we will feedback to our engineers to evaluate the feasibility and consider the improvement in the next update, thank you for your support, we will continue to optimize our APP and remote control, regarding the IR blaster, it is recommended to put the terminal of the IR extension cable facing the IR sensor of the device, the IR blaster has the requirement of the direction, and you need to put the terminal facing the IR sensor of the device.

Thank you for your feedback, it should be noted that the hibernation of some versions of APPLE TV requires long press, if you set the activity to close automatically, you need to set turn off in power settings, change the operation from press power immediately to hold for 1s.

Thank you for your feedback, we're sorry, our remote control mainly supports audio and video devices, it doesn't support range hoods

Thank you for your feedback, based on your description, our engineers released a new firmware to fix this issue, would you like to update and try it? You can send a message to us at Service@sofabaton.com

Thank you for your feedback. Just confirmed with our techs that your deviceBrand：Brand：Samsung Model：HW-Q60，For Hisense 65u7k we have found a similar code base that you can try to add Brand：Hisense Model： 65U7G

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand： Samsung Model： QE55S95