Dear customer, I apologize for the inconvenience. Can you tell us the exact model number of your Vidéotron setup box? Let's check.

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand：Samsung Model：QN85LS03B

Dear customer, we apologize for the inconvenience, your device has been fixed by our engineers, please try to remove the device and add it again to see if it works properly! Brand: VirginMedia Model: 360

Thank you for contacting us, the X1's signal is mainly emitted by the hub, we suggest that when you are learning please do not cover the hub, come closer and stay out of the middle!

Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand：Sony Model：DVP-NS708H

About your device: Unfortunately, our technical staff was unable to find the codes in the database library. We recommend trying Bluetooth Mode or IR Learning Mode to determine if they can make your devices function properly.

Dear Customer Thank you for your feedback, please try to use IR to add Brand: VirginMedia Model: 360 to see if it works properly!

Thank you for contacting us, we have sent your question back to our engineer to check, we have replied to your email, please check it!

I apologize for the inconvenience. Regarding the remote control backup issue, we have fed back to our engineers and expect it will be solved in the next version. We will continue to optimize our APP and remote control, thank you for your suggestion, please feel free to contact us if you have any other questions!

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Denon Model：AVR-S760H-1 Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem Thank you for your patience and support