Sorry for the inconvenience, the remote control may light up when using the app or during a firmware upgrade, we'll get back to our engineers to check this out!

Thank you for contacting us! We suspect that the device state is not consistent with what is recorded in the activity, we suggest the following: 1. Press the remote control off, close all the activities, if there is a device that is not closed, please close it manually. If there is any device that is not turned off, please turn it off manually. Let all the devices' statuses match with the activity. Then turn on the activity again, see if it works properly. 2. 2. Sometimes CEC may also lead to device switching state conflict, we suggest to turn off the TV's CEC function. Avoid sending commands to TV via HDMI when other devices are turned on/off, which may duplicate with activity commands and lead to control abnormality.

Yes, are you willing to test it?

Thank you for your support. Regarding your suggestion, we will feedback to our R&D staff about the remote control and hub disconnection, we have new firmware to solve this problem, would you like to try it? You can send an email to us or tell us your email address, Service@sofabaton.com

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it. Brand：Denon Model： AVC-X6700H

Thank you for contacting us! Please try to add Brand:LG Model:LAS855M to see if it works.

Thank you for contacting us. Is the button on the remote control broken? You can send us a video to confirm the problem and we can send you a replacement remote control.

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it. Brand：Samsung Model：QN65QN85CAFXZC

About the SONOS playbar issue, we will recheck it, about the Nintendo Switch OLED (HEG-001), we don't have this device in our codebase, we suggest you to try the Bluetooth connection, about the Arris VMS4100P2 please try to add the Brand:Arris Model :VMS4100 to see if it can work normally

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it. Brand：Yamaha Model：RX-A2070(Zone 2)