About your device: Unfortunately, our technical staff was unable to find the codes in the database library. We recommend trying Bluetooth Mode or IR Learning Mode to determine if they can make your devices function properly.

Dear Customer Thank you for your feedback, please try to use IR to add Brand: VirginMedia Model: 360 to see if it works properly!

Thank you for contacting us, we have sent your question back to our engineer to check, we have replied to your email, please check it!

I apologize for the inconvenience. Regarding the remote control backup issue, we have fed back to our engineers and expect it will be solved in the next version. We will continue to optimize our APP and remote control, thank you for your suggestion, please feel free to contact us if you have any other questions!

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Denon Model：AVR-S760H-1 Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem Thank you for your patience and support

Thank you for your feedback. We're sorry, but we were unable to add your device, and the Bluetooth device button can't be changed!

Since the Roku Stick is wirelessly controlled, our U1,U2 does not support it, but the U1 supports most infrared and Bluetooth devices. I took a video for you, hope it can help you better know U1,U2. https://www.youtube.com/watch?v=CyWMCY9Gc1Q 1) 02:45-05:15 How to Add IR Devices-Easiest Way (No original remote needed) (Start 02:45-04:25) Example1: How to add Roku Devices (Start 02:45-04:25) (Start 04:33-05:15) Example2:How to add Samsung Devices 2) 05:36-06:57 How to add Bluetooth Devices---Example1: How to add Firestick We launch a new remote control that supports Roku Stick. If it still can't work, please contact us again and provide your order number. I hope you can understand that U1,U2 may not perfect. We need to put more effects on some functions, such as reassign 、add Bluetooth devices. In order to achieve a balance between quality and function. U1,U2 supports infrared & Bluetooth devices ( Add up to 15 devices ).

Thanks for contacting us, the U2 only supports IR and Bluetooth, not RF!

Thank you for your feedback. Please try to add Brand: Sony Model: XR-65A95L to see if it works properly!

Thanks for contacting us, since the X1 doesn't have a lift to wake up, you'll need to wake up the remote before controlling the device