Dear Customer Regarding your device, our engineers have fixed it, please try to remove the device and add it again to see if it works. Code library has been repaired Brand: Arris Model: MP2000NA Code library has been repaired Brand: Denon Model: HEOS Bar Please feel free to contact us if you have any concerns.

Dear Customer Thank you for contacting us, we have infrared codebase in our codebase, you can add Brand: Arris Model: VIP5002W directly, sorry, we can't add Bluetooth codebase.

Dear customer, thank you for your suggestion, we have fed back to our engineers and will improve it in the next update, your suggestion is very helpful to us, please feel free to contact us if you have any other questions!

Thank you for your feedback, please feel free to contact us if you have any other questions!

Dear customer, I apologize for the inconvenience. Can you tell us the exact model number of your Vidéotron setup box? Let's check.

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand：Samsung Model：QN85LS03B

Dear customer, we apologize for the inconvenience, your device has been fixed by our engineers, please try to remove the device and add it again to see if it works properly! Brand: VirginMedia Model: 360

Thank you for contacting us, the X1's signal is mainly emitted by the hub, we suggest that when you are learning please do not cover the hub, come closer and stay out of the middle!

Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand：Sony Model：DVP-NS708H

About your device: Unfortunately, our technical staff was unable to find the codes in the database library. We recommend trying Bluetooth Mode or IR Learning Mode to determine if they can make your devices function properly.