Dear Customer, Thank you for providing such detailed descriptions and testing of these issues. I will report them to our technical team for evaluation and resolution. We will immediately begin working to reproduce the scenarios you described in our internal testing environment. Have your remote control and hub been updated to the latest version V5?

Dear Customer, Thank you for your detailed feedback. I will share your suggestions with our team. Regarding the remote control issue, we will also escalate it to our technical team for resolution in the next update.

Dear Customer, We apologize for any inconvenience caused. The X2 only supports 24G WiFi. 5G WiFi is currently not supported. Regarding Bluetooth device pairing: During pairing, you should see two Bluetooth pairing options: BLE and BT. Either can be selected. If you cannot locate Sofabaton in your Bluetooth device list, try restarting the device. Additionally, if your Bluetooth device is paired with other Bluetooth remotes or devices, we recommend unpairing them first before attempting to pair again. Regarding the V5 upgrade prompt upon entering the app: V5 is the hub's version, which is a new release launched today. The upgrade prompt during initial remote setup refers to the remote's version. Currently, both the remote and hub are at the latest V5 version.

Dear Customer, We apologize for any inconvenience caused.We recommend restarting your hub. Please use your current account to complete the setup new Hub process again by pressing the button on the back of Hub until it flashes blue and then select " Set up new Hub" and reconnect the Hub to wifi and finally select "Connect to Hub" in our app. BTW, This process will not delete any data from our system, just let Hub access our cloud again, so as to facilitate the synchronization of activities information to the cloud. the above fails, please go to "Scenes" section of Alexa app, and delete all the items related to Sofabaton, all of these. a. Then go to Alexa app---More---SKILL & Games---search "Sofabton"--- Disable skill b. Enable to use again (Alexa app---More---SKILL & Games---search Sofabton--- Enable to use） c. Go to "Device" --press "+”--Add Group--next--select any room you want ( living room, kitchen etc.)--next--Select the activities you created in our app.

Dear Customer, Is the Xione model SCXI11BEI remote control for the Xfinity box? Please note that Xfinity's remote is an RF remote. X1 does not support RF functionality. Additionally, Xfinity's RF signal is only for communication between the remote and the box and cannot be programmed to learn commands. We recommend downloading the box's specific brand and model from the app to test compatibility. (Xfinity has a very small IR receiver, just to the right of the status light.) Normally we have to paste the head of one of our IR blasters (it is in the original package) onto the IR receiving area of this device.

Thank you for your suggestion. We have revised the regional classification into the X Series and U Series.

Update: Apologies for the previous incorrect response. Settings from the X1/X1S cannot be backed up to the X2. Settings from the X2 can only be backed up to another X2.

Dear Customer, Thank you for your suggestion. I will share it with our team to evaluate its feasibility and consider implementing it in our next update.

Dear Customer, Thank you for your suggestion. I will share it with our team to evaluate its feasibility and consider adding this feature in our next update.

Dear Customer, Could you please tell us the model number of your Samsung TV? We'll forward this to our engineers for inspection. Thank you.