Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com

Dear Customer, We apologize to say that our technical team has verified that the volume buttons on this code library do not support long-press functionality. If you have the original remote control, we recommend using the infrared learning feature to program the buttons from the original remote.

Dear Customer, If you do not want your device to turn off when switching activities, you can tap Device > Edit > Idle Behavior > Stay on when switching activities.

Dear Customer, Your device has been added to our code library. You can search by brand and model to download the code. Brand: Hewlett Packard Model: Omen X 65

Dear Customer, thank you for your feedback. After turning off the device via the remote control, the Fix button becomes unresponsive. We will escalate this issue to our team to evaluate whether it can be addressed in a future update. In the meantime, you can manually perform the fix through the app.

I understand. Thank you for your advice.

Dear Customer, The Bluetooth remote itself cannot be learned. If your TV supports Bluetooth, you can select “Other” or “Android TV” when adding devices to pair with your TV.

Dear Customer, Thank you for your suggestion. I will share it with our team for evaluation and consider whether this feature can be added in a future update.

Dear Customer, you might have to disable CEC function on all devices---TV, AV reviver, Apple TV, Fire cube, Xbox, PlayStation, projector, processor, etc. as if two devices are connected to each other by HDMI cable, there is one function named CEC that sends a signal to power on or off one device at while the other one is powered on or off.

Yes, currently macro keys and favorites display the device name. We've also received feedback from other customers who dislike this feature. We've relayed this to the team for evaluation on whether it will be modified in the next update.