Dear Customer, you are correct—the screen will light up when you pick up the remote control.

Dear Customer, We sincerely apologize for the delay in shipping your order. Could you please provide us with your order number? We will forward it to our sales team for checking.

Dear Customer, Thank you for your detailed feedback. I will escalate this issue to our team for review and resolution.

Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.

Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.

Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com

Dear Customer, We apologize to say that our technical team has verified that the volume buttons on this code library do not support long-press functionality. If you have the original remote control, we recommend using the infrared learning feature to program the buttons from the original remote.

Dear Customer, If you do not want your device to turn off when switching activities, you can tap Device > Edit > Idle Behavior > Stay on when switching activities.

Dear Customer, Your device has been added to our code library. You can search by brand and model to download the code. Brand: Hewlett Packard Model: Omen X 65

Dear Customer, thank you for your feedback. After turning off the device via the remote control, the Fix button becomes unresponsive. We will escalate this issue to our team to evaluate whether it can be addressed in a future update. In the meantime, you can manually perform the fix through the app.