Dear Customer, Thank you for your suggestion. I will share it with our team for evaluation and consider implementing this feature in our next update.

Dear Customer, We apologize for any inconvenience caused.Note Xfinity supports both IR+RF control at the same time and its IR receiving range is very limited, if you are unable to learn from its original remote by IR---U or X or RF mode--X1S and the root cause is not from our side (Xfinity has a very small IR receiver, just to the right of the status light.) For X remote, please go to our app- select this device-click three dots on the bottom right corner --press these virtual keys one by one to identify which one the right key is. And another solution FYI: in our app--devices page--select Xfinity--Edit--Add/repair commands and select the related button--repair and do the first two Items on the next page. If fails, kindly let us know the exact model of Xfinity and best to take a photo of its nameplate for our reference.Lastly---- There is one more solution FYI: in our app---Devices page--Add--Infrared--Learn from the original IR remote--Set Top Box--Only a power key--on the next page named" learning", please press and hold the button you want to learn on the remote of Xfinity and donot let it go and click "To learn" for Power button etc in our app--and then do the rest and after the learning is successful, let go of this button on the original remote finally. The tricky thing is---you might have to press and hold the button you want to learn on the original remote first and then click the corresponding "To learn" in our app second and perform an IR learning eventually.If you'd like to return it, could you please provide your order number? Thank you.

Dear Customer, our technical team has fixed this code. You may try deleting the device and adding it again. Brand: AT&T Model: IPH8110 If that doesn't work, you can also try this code: Brand: AT&T Model: IPH8010

Dear Customer, We apologize, but the X series currently does not feature a global button.

Dear Customer, you are correct—the screen will light up when you pick up the remote control.

Dear Customer, We sincerely apologize for the delay in shipping your order. Could you please provide us with your order number? We will forward it to our sales team for checking.

Dear Customer, Thank you for your detailed feedback. I will escalate this issue to our team for review and resolution.

Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.

Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.

Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com