• SofaBaton
    • 16releases
    • 2017comments
Comments made
  • Unable to add wifi devices to brand new Hub/Remote 1 month ago

    Thank you for contacting us. If your new remote and old remote are both X1S ,you can backup the data of the old remote and import it to the new remote. kindly go to our app:me--settings-back up and do the rest and if all devices are added and activities work well; please do the data backup and note all data is stored under your account of Sofabaton in the cloud and you can import all datas to the new remote if you keep using the same account of Sofabaton.

  • scroll wheel issue - DIY fix 1 month ago

    Thank you for sharing this useful article with us! Your solution is very detailed and I'm sure it will be of great help to users experiencing similar problems. Regarding the warranty issue you mentioned, we are sorry to hear that your remote is not covered by warranty. If you have any other questions or need official support in the future, please feel free to contact our customer service team and we will be happy to assist you. Thank you again for your contribution and we look forward to hearing from you as you continue to share more great content!

  • how to do i move settings new hub? 1 month ago

    Thanks for contacting us, the X1S now has a backup feature. If your new remote and old remote are both X1S, you can backup the data of the old remote and import it to the new remote.X1 does not support data backup at this time.

  • Virgin media box dose not work and will not work 1 month ago

    Thanks for contacting us, we have some codes for virgin media box in our IR code library, if any of the buttons don't work, let us know the model of your box and we'll check the codes

  • X1S activities long press volume down not working 1 month ago

    If it's the same in device mode, you can try testing the volume buttons in the app. If it still can't be long pressed, you can try to fix it by selecting Device--Edit--add/repair commads. select volume buttons to fix, select a suitable command from cloud. choose another command instead.

  • Charging Issue 1 month ago

    Thank you for reaching out. In your case, please use the original cable and charger attached to charge it for 20 minutes and check if it will power on. If it's still not working, please take a video(the video is about the original charger charging the hub, which responds; but the original charging cable charging the remote doesn't respond to anything) of that issue and send it to us. We will locate the issue and give you a proper solution. And you can also try to use another USB-A to USB-C to charge the remote and test if the remote is broken or the charging cable is faulty. You can share it in our email, thanks.service@sofabaton.com

  • X1S activities long press volume down not working 1 month ago

    Thanks for contacting us. Does your AVR allow long button presses on the volume buttons in device mode? May we know the brand and model of your AVR? Let's feed it back to our engineers to check?

  • App fails on multiple devices 1 month ago

    We apologize for the inconvenience. We found that the Amazon tablet part doesn't support GPS function, so you can't use the APP, you can refer to the method in the link to solve the problem. https://www.quora.com/AmaZon-Kindle-fire-tablet-doesn-t-have-GPS-built-in-If-I-want-to-use-it-for-vehicle-navigation-and-use-my- phone-to-provide-hotspot-for-it-what-do-I-need-to-make-it-work

  • Media Player: Long press and scrolling not working 2 month ago

    Dear Customer, I am sorry for the late reply. We sent this device back to our engineers to check. We are sorry that our engineers are unable to add the long press function at this time. We have escalated to our R&D team to assess the feasibility. Considering if we will add the long press feature in a future update.

  • Media Player: Long press and scrolling not working 2 month ago

    May we know the model number of your Zidoo? Let's share this with our engineers to check the buttons