Dear Customer, Thank you for your message.The Sofabaton app is only available for download on mobile phones and tablets; it cannot be downloaded on PC. It doesn't matter if your computer is using a VPN. You can not use a VPN on your phone while you are programming it. Ensure your network supports 2.4GHz wifi, and you need to connect your phone to 2.4GHz wifi so you can connect the app to the hub. Best to watch the below video of setting up the whole system before purchasing: https://youtu.be/CBX1QWeILtU?si=jdlS0MP-K19VDnmV

Dear customer, 1. Kindly close the Bluetooth settings on your cell phone and re-open it and make a test by downloading the app again. 2. If fails, kindly reboot your cell phone and do this app updating again. 3. If possible, kindly update the app in another cell phone or Pad. Keep us posted. Best regards,

Thank you for your feedback. I will forward this new device to our technical team to check.

Dear Customer, The hub and Hue bridge must be on the same local area network (preferably the same Wi-Fi) to discover each other. If you have some Bluetooth-connected lights, the X series cannot control them. The X series only supports adding lights via the Hue bridge. Therefore, if you have two different bridges, please add them separately. After adding, the app will display the control switches for all lights currently connected to the bridge. If you still cannot find the hub bridge, please restart the hub and then add it again via WiFi.

Great, thank you for sharing the solution! I'm glad your issue is resolved, and this guide will be very helpful for future users. Hope you enjoy our product!

Thank you for your interest in our products. We do not have the code for this specific device in our database, but we do have a code for a similar model. Please refer to: Brand: Matrix Model: 4x2 HDML Matrix Also our remote supports infrared learning. If the similar code does not work, you can also try infrared learning.

Dear Customer. Sorry for the inconvenience. For this case. please test these buttons in the APP to see if they work properly. Please go to App--Devices--remote keys--click one button--reassign remote keys--trigger the button. If the same problem happens with the APP buttons. Please let us know the model of your device. We suspect that it is the key abnormality in the code library. We will feedback to our engineers to fix it.

Dear Customer, Thank you for reaching out to us with your inquiry. Since your issue is quite unique, it requires a more personalized approach from our technical experts. To ensure you receive the most accurate solution, we have escalated your case to our specialized technical team. They will be following up with you directly via email shortly.

Dear customer, we apologize for the inconvenience. Regarding the issue with the remote control brightness, could you please take a screenshot and share it with us so we can confirm the issue? Also regarding the fourth device you mentioned, could you share the brand and model with us? We will check the code. Thank you. . Kindly send it to our email address, service@sofabaton.com. Thank you.

Dear customer, thank you for contacting us. Could you please tell us the specific model of your Pure Theatre Projector Lift? We will pass this information on to our engineers to check. If your remote control is X1, please note that X1 can only learn infrared remote controls. X1S can learn infrared and RF remote controls. RF can only learn RF433 or 315.