Sorry for your poor experience, all products are provided with a one-year warranty service, please contact us at sofabaton@outlook.com and provide your order number, we will arrange after-sales service for you.

Macros cannot be renamed and displayed in U1. Macros can only be viewed in remote Keys. Macros support only infrared devices but not Bluetooth devices Key assignment is the function of changing keys and does not support the rename service I took 2 videos for you, hope it can help you better know U1. How to Create Macro Function https://youtu.be/sohArzrBAMc how to Reassign Function https://youtu.be/HTKHJ2psmJ0

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.

About your device :Monoprice HDXE300C HDMI switcher I'm sorry to tell you, but our technicians couldn't find the code in the database. We recommend that you use Bluetooth mode or infrared learning mode to make your device work well. Please contact our after-sales email: sofabaton@outlook.com we will send you the screenshots of detailed operation steps, hoping to help you.

About your device :Monoprice HDXE300C HDMI switcher I'm sorry to tell you, but our technicians couldn't find the code in the database. We recommend that you use Bluetooth mode or infrared learning mode to make your device work well. Please contact our after-sales email: sofabaton@outlook.com we will send you the screenshots of detailed operation steps, hoping to help you.

Telekom Magenta TV in our data is infrared control data, you can search Brand: Telekom Model: Magenta TV, bluetooth data we do not have for the moment, we suggest you to try using bluetooth connection to see if it can work normally

Delete device Select the device to be deleted and click Remove Device. In the confirmation box that appears, click Ok to delete the device. However, if the deleted device is the last device in U1, it cannot be deleted because U1 has one device by default and you can only delete all devices by restoring factory Settings

hi，Macros support only infrared devices but not Bluetooth devices. A maximum of 10 macros can be created for an infrared device. You can change the different HDMI of your device using the key assignment I took 2 videos for you, hope it can help you better know U1. 1How to Create Macro Function https://youtu.be/sohArzrBAMc 2.how to Reassign Function https://youtu.be/HTKHJ2psmJ0

Please provide your registered account, we will reset the password to you, please contact our after-sales email sofabaton@outlook.com

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