Please contact our after-sales mailbox sofabaton@outlook.com to send relevant operation steps to you

Macros support only infrared devices but not Bluetooth devices. A maximum of 10 macros can be created for an infrared device. Macros do not support virtual devices I took a video for you, hope it can help you better know How to Create Macro Function https://youtu.be/sohArzrBAMc

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add. I took a video for you, hope it can help you better know U1. "https://www.youtube.com/watch?v=6tRiVf28G74 "

Please contact our after-sales email sofabaton@outlook.com, we will send relevant user operation manual, or you can tell us what operation you want to set on U1. We are very glad that you highly evaluate us, and we will continue to work hard to provide you with quality service

Thank you for your interest in our products. The X1 remote will have similar functions, but it is not named help. The specific situation will not be confirmed until the X1 is on the market.

Sorry for your poor experience, all products are provided with a one-year warranty service, please contact us at sofabaton@outlook.com and provide your order number, we will arrange after-sales service for you.

Macros cannot be renamed and displayed in U1. Macros can only be viewed in remote Keys. Macros support only infrared devices but not Bluetooth devices Key assignment is the function of changing keys and does not support the rename service I took 2 videos for you, hope it can help you better know U1. How to Create Macro Function https://youtu.be/sohArzrBAMc how to Reassign Function https://youtu.be/HTKHJ2psmJ0

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.

About your device :Monoprice HDXE300C HDMI switcher I'm sorry to tell you, but our technicians couldn't find the code in the database. We recommend that you use Bluetooth mode or infrared learning mode to make your device work well. Please contact our after-sales email: sofabaton@outlook.com we will send you the screenshots of detailed operation steps, hoping to help you.

About your device :Monoprice HDXE300C HDMI switcher I'm sorry to tell you, but our technicians couldn't find the code in the database. We recommend that you use Bluetooth mode or infrared learning mode to make your device work well. Please contact our after-sales email: sofabaton@outlook.com we will send you the screenshots of detailed operation steps, hoping to help you.