Thank you for your patience Regarding your device, our engineers have repaired it. Please try deleting the device and adding it again to see if it works properly Brand: Cambridge Audio Model: Azur 551R

Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you.You can send it to our email，service@sofabaton.com

Regarding your device, our engineers have repaired it again. Please try deleting the device and adding it again to see if it works properly

Sorry for the inconvenience caused to you Regarding your device, our code library is currently unavailable,We will optimize our product and app constantly, If any problem/doubt when using the device, no hesitate to contact us.

Thank you for contacting us Thank you for contacting us. Did you send a message to our email before? Alternatively, you can send a message to our email and we will resolve it for you，service@sofabaton.com

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Hisense Model：55U6G Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem Thank you for your patience and support

Our engineers have resolved the compatibility issue with Android 14 and are expected to release a new version next week. If you need to upgrade now, you can send us a message via email and we can send the upgrade package to you in advance，service@sofabaton.com.

Sorry for the inconvenience caused to you If similar code libraries do not work, it is recommended that you try infrared learning or Bluetooth connection

Sorry for the late reply. Can you tell us the version number of your remote control? Besides, have you been using it with the charging cable plugged in all the time?

Thank you for contacting us Regarding the lack of a Menu button on your device, it is recommended to use infrared learning to learn the buttons of the original remote control. For the Guide button, it is recommended to use button allocation