Dear Customers We apologize for the inconvenience, can you take a video and send it to our email address? We confirm the problem, besides, can you give us your Amazon order number and shipping address? So that we can replace the remote control for you,Service@sofabaton.com

Dear customer, first of all, it should be clarified that regardless of the source switching method, the sofabaton system selects the input corresponding to the activity from the input menu of the device. So before creating an activity, please make sure to complete the source configuration of your Denon device (Devices--Denon--edit---source configuration), add all the input options you will use, and create a complete menu. This way, when creating different activities, you only need to select the corresponding inputs. The problem you're having is that there is only one input in the menu, and every time you change the input, it replaces the newest one. This resulted in a mess of inputs. A subsequent update to the app will change the process to avoid confusion. The new process restricts adding new inputs directly from startup settings, and you can only select the correct one from the options already added, i.e., you have to complete the source confguration in device settings before you can create an activity.

Dear Customer Regarding your device, our engineers have fixed it, please try to remove the device and add it again to see if it works. Code library has been repaired Brand: Arris Model: MP2000NA Code library has been repaired Brand: Denon Model: HEOS Bar Please feel free to contact us if you have any concerns.

Dear Customer Thank you for contacting us, we have infrared codebase in our codebase, you can add Brand: Arris Model: VIP5002W directly, sorry, we can't add Bluetooth codebase.

Dear customer, thank you for your suggestion, we have fed back to our engineers and will improve it in the next update, your suggestion is very helpful to us, please feel free to contact us if you have any other questions!

Thank you for your feedback, please feel free to contact us if you have any other questions!

Dear customer, I apologize for the inconvenience. Can you tell us the exact model number of your Vidéotron setup box? Let's check.

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand：Samsung Model：QN85LS03B

Dear customer, we apologize for the inconvenience, your device has been fixed by our engineers, please try to remove the device and add it again to see if it works properly! Brand: VirginMedia Model: 360

Thank you for contacting us, the X1's signal is mainly emitted by the hub, we suggest that when you are learning please do not cover the hub, come closer and stay out of the middle!