Sorry for the inconvenience. Can you contact us at sofabaton@outlook.com and describe your problem in detail we will provide you with a suitable solution.

Sorry for the inconvenience. Some routers have "HomeShield" protection, which will prevent the HUB from connecting to your network. If the router has a HomeShield Pro function, please turn off the HomeShield Pro function or authorize X1 access. Can you contact us at sofabaton@outlook.com and provide the specific models of Ubiquiti, we will buy an identical router for testing to fix the current issue.

Thanks for your feedback, we will fix this as soon as possible. If you have any further questions, you can contact us at sofabaton@outlook.com.

Thanks for your feedback, we will fix this as soon as possible. If you have any further questions, you can contact us at sofabaton@outlook.com.

Sorry for not replying to you in time, recently we have received a lot of inquiries from the X1 remote control from various channels, so we can't respond quickly to every customer. Can you contact us at sofabaton@outlook.com and describe your problem in detail we will provide you with a suitable solution.

Sorry for not replying to you in time, recently we have received a lot of inquiries from X1 remote control from various channels, so we can't respond quickly to every customer, but we will definitely reply to customers' questions. Can you contact us at sofabaton@outlook.com and describe your problem in detail we will provide you with a suitable solution.

Sorry for the inconvenience, please contact us at sofabaton@outlook.com with your devices (brand, model, type) we will provide you with a solution.

FCC ID 2AT2U U1 Therefore, I guess that means the model what you mentioned above is the Remote Model, while what we need is the Device Model. Please enclose your device model within the next email, thank you so much.

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add. I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add. I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4