Sofabaton mainly supports English, for other languages are not compatible for now, the future will be voice compatible, because voice incompatibility may cause your application icon reverse

After discussing with one of our colleagues who's in charge of the hardware issue, I was shocked to realize that for the Infrared signal distance. I know that when using an infrared device, you need to maintain a certain distance to use it. And all infrared devices have this disadvantage that you need to keep Line-of-sight to control it. It causes so much inconvenience when you use it. But you can add an IR Repeater to boost the signal so that you can use it smoothly. https://www.amazon.com/USB-IR-Repeater-Infrared-Extender/dp/B08CBJVPQJ/ref=sr_1_5?crid=3D7X60RSA8TCZ&dchild=1&keywords=ir+repeater&qid=1613304558&sprefix=ir+%2Caps%2C415&sr=8-5 You can buy this link, and then take a screenshot of the Payment & Paypal Account. I will pay you all the costs. Good news for you,X1 will release in the next few months. X1will support PS3、PS4、IR Signal Boost、point anywhere remote、both connect 2 Bluetooth at once. X1 will solve this problem And dear, don't forget to copy the Order Number within your next email so that I could arrange the resolution for you asap.

After discussing with one of our colleagues who's in charge of the hardware issue, I was shocked to realize that for the Infrared signal distance. I know that when using an infrared device, you need to maintain a certain distance to use it. And all infrared devices have this disadvantage that you need to keep Line-of-sight to control it. It causes so much inconvenience when you use it. But you can add an IR Repeater to boost the signal so that you can use it smoothly. https://www.amazon.com/USB-IR-Repeater-Infrared-Extender/dp/B08CBJVPQJ/ref=sr_1_5?crid=3D7X60RSA8TCZ&dchild=1&keywords=ir+repeater&qid=1613304558&sprefix=ir+%2Caps%2C415&sr=8-5 You can buy this link, and then take a screenshot of the Payment & Paypal Account. I will pay you all the costs. Good news for you,X1 will release in the next few months. X1will support PS3、PS4、IR Signal Boost、point anywhere remote、both connect 2 Bluetooth at once. X1 will solve this problem And dear, don't forget to copy the Order Number within your next email so that I could arrange the resolution for you asap.

Currently, U1 does not support Alexa voice control I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

The device you provided uses infrared control, and there is also infrared control data in our database, but there is no bluetooth control data. You can try whether bluetooth can make your device use, and we can provide free IR Repeater for poor infrared signal https://www.amazon.com/USB-IR-Repeater-Infrared-Extender/dp/B08CBJVPQJ/ref=sr_1_5?crid=3D7X60RSA8TCZ&dchild=1&keywords=i r+repeater&qid=1613304558&sprefix=ir+%2Caps%2C415&sr=8-5

You can rest assured that our website is safe to use

The normal use of U1 battery is about 1-2 months, 5-7 weeks battery replacement is normal use, you can set U1 to sleep when not in use, reduce battery consumption

Sorry for your bad experience, please contact us at sofabaton@outlook.com and provide your order number, we will arrange after-sales service for you.

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add. I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

Good News! SofaBaton APP has returned to normal. If you have any questions, please contact us again. Wish you a happy life! SofaBaton