Thank you for your feedback, we will report it to the engineers, and if this problem does exist, we will optimize it

It is recommended to unplug and then re-plug the power supply connected to the HUB. If the red light is still on, Please contact us at sofabaton@outlook.com, we will send a new remote to you

Thank you for the suggestion, because the screen is on for a long time, it is not environmentally friendly, and it also interferes with watching movies, so choose the current setting

Please provide the detailed brand and model, we will see if it can be updated to the system;

1. If the charging position of the remote control is far from the hub, it may cause the data transmission to be too slow, the data transmission is interrupted or lost, which may cause loop problems 2. Sometimes the connection may be blocked due to network congestion, just exit and reconnect

Thank you very much for your suggestion, we are currently considering to optimize

please give us Baker number and your detail address to SofabatonAD@gmail.com We help you to check if the product has shipped

In device mode, only short press function is supported In Activity mode, you can customize the long press function

The bluetooth device needs to pair the firestick with the hub through the TV operation on the device, and can be controlled after the pairing is completed.

Sometimes the information after editing the app is not automatically synced immediately, you can update it by manually syncing it on the remote control