Thank you for the suggestion, because the screen is on for a long time, it is not environmentally friendly, and it also interferes with watching movies, so choose the current setting

Please provide the detailed brand and model, we will see if it can be updated to the system;

1. If the charging position of the remote control is far from the hub, it may cause the data transmission to be too slow, the data transmission is interrupted or lost, which may cause loop problems 2. Sometimes the connection may be blocked due to network congestion, just exit and reconnect

Thank you very much for your suggestion, we are currently considering to optimize

please give us Baker number and your detail address to SofabatonAD@gmail.com We help you to check if the product has shipped

In device mode, only short press function is supported In Activity mode, you can customize the long press function

The bluetooth device needs to pair the firestick with the hub through the TV operation on the device, and can be controlled after the pairing is completed.

Sometimes the information after editing the app is not automatically synced immediately, you can update it by manually syncing it on the remote control

Please provide the detailed brand and model, we will update to the system; If it is a bluetooth device, please try add device via bluetooth and select "other" to add. After add it, you need to use the original remote control to control the device, enter the Bluetooth search interface, search sofabaton x1, and pair it. Once Bluetooth pairing completed, you can control it.

A, please confirm whether there is any interruption in the process of adding the code library. If there is an interruption, you need to add it again. B. If the confirmation code base is successfully added according to the detailed brand and model, please confirm whether the HUB is facing the device, because the infrared emission tube of X1 is on the HUB, and the HUB and the controlled infrared device cannot be blocked. At the same time, please ensure that the distance is within 8M. If it is an infrared control device, and the code corresponding to the device cannot be found in our code library through the detailed brand and model, please tell us the detailed brand and model directly, and we will try to add the code to the database. the infrared code library can also be added by fuzzy matching: when adding a device, enter the brand, but do not enter the detailed model, and then check "Do not know the detailed model", you can find out if there is a suitable infrared code in these code bases. Please provide the detailed brand and model