1. Make sure that the router you are using has been connected to the external network normally, synchronize and power off the router and restart the router. If the router has the HomeShield Pro function, please turn off the HomeShield Pro function or authorize X1 to access it. Because this function may prevent X1 HUB access. I would like to ask if the WIFI network at home is a mesh network composed of two WIFI devices. If so, please activate the HUB on one of the DNS extended networks; we have also purchased an Amazon Eero 6 Pro router, and we will test and solve the problem. How to connect? 1. Please ensure that the router used is normally connected to the external network, synchronize and restart the router with the power off. 2, please refer the link https://www.youtube.com/watch?v=fvCGN_Bmmf4; 3. Please make sure directly connects the HUB to the router, and try not to connect the router through the Mesh Repeter. If so, it needs to be set to WiFI2.4g, because the HUB only supports WIFI 2.4g. 4. Ensure that the mobile phone and HUB are connected to the same router, that means the mobile phone must be connected to the same router to discover the HUB device in the LAN. 5. Ensure that the distance between the HUB and the router is not too far. 6. If the connection fails, please plug and unplug the power supply of the HUB and restart the APP to search the X1 HUB device. 7. If the device is still not found through the above steps, please share a hotspot with another mobile phone, regard the hotspot as a router, connect the HUB and mobile phone to this hotspot, and then see whether the device can be found. If you can search the device through the hotspot, you can add the device you want to control first. Please inform the customer of the brand and model of the router for synchronization. We will test and optimize

The code base has been updated to the system, please search for Sony STR-DN1080-1 and add it again The learning function is being optimized, and an update is expected to be released next week thank you for your patience

The learning function is being optimized, and an update is expected to be released next week

The learning function is being optimized, and an update is expected to be released next week

Macros can be used to set your functions and achieve one-click direct access, but macros only support infrared devices and not Bluetooth devices. A maximum of 10 macros can be created for an infrared device I took a video for you, hope it can help you better know How to Create Macro Function https://youtu.be/sohArzrBAMc

Thank you for your feedback, we will report it to the engineers, and if this problem does exist, we will optimize it

It is recommended to unplug and then re-plug the power supply connected to the HUB. If the red light is still on, Please contact us at sofabaton@outlook.com, we will send a new remote to you

Thank you for the suggestion, because the screen is on for a long time, it is not environmentally friendly, and it also interferes with watching movies, so choose the current setting

Please provide the detailed brand and model, we will see if it can be updated to the system;

1. If the charging position of the remote control is far from the hub, it may cause the data transmission to be too slow, the data transmission is interrupted or lost, which may cause loop problems 2. Sometimes the connection may be blocked due to network congestion, just exit and reconnect