Please provide the detailed brand and model, we will update to the system; If it is a bluetooth device, please try add device via bluetooth and select "other" to add. After add it, you need to use the original remote control to control the device, enter the Bluetooth search interface, search sofabaton x1, and pair it. Once Bluetooth pairing completed, you can control it.

A, please confirm whether there is any interruption in the process of adding the code library. If there is an interruption, you need to add it again. B. If the confirmation code base is successfully added according to the detailed brand and model, please confirm whether the HUB is facing the device, because the infrared emission tube of X1 is on the HUB, and the HUB and the controlled infrared device cannot be blocked. At the same time, please ensure that the distance is within 8M. If it is an infrared control device, and the code corresponding to the device cannot be found in our code library through the detailed brand and model, please tell us the detailed brand and model directly, and we will try to add the code to the database. the infrared code library can also be added by fuzzy matching: when adding a device, enter the brand, but do not enter the detailed model, and then check "Do not know the detailed model", you can find out if there is a suitable infrared code in these code bases. Please provide the detailed brand and model

Thanks for the feedback, we will try to solve this issue

If it is a bluetooth device, please try add device via bluetooth and select "other" to add. After add it, you need to use the original remote control to control the device, enter the Bluetooth search interface, search sofabaton x1, and pair it. Once Bluetooth pairing completed, you can control it.

1. Registration code, please check your spam. Found in the spam folder, you need to click spam, update it and the verification code will appear If you use your mobile phone to check your email, it will be in the junk folder. After clicking in, you need to click the screen and pull down to update before the verification code will appear. 2. Please tell us the email address you used to register the APP, we will register and let our customer service staff handle it

please contact us via sofabaton@outlook.com we will send the operate video to you thanks

If your ROKU supports wifi control, and all rooms use the same wifi address, you can control all devices through a hub, but the distance between the remote control and the hub should not be too far (preferably in the same room)

Hi, 1. Registration code, please check your spam. Found in the spam folder, you need to click spam, update it and the verification code will appear If you use your mobile phone to check your email, it will be in the junk folder. After clicking in, you need to click the screen and pull down to update before the verification code will appear. 2. Please tell us the email address you used to register the APP, we will register and let our customer service staff handle it If you have any questions, please contact us again Best Regards, Jamie

We are very sorry that our technical personnel have not found the data related to Netflix button at present, and it will be updated later. We are very sorry for the inconvenience caused to you

Your device is actually an infrared controlled device, and there is infrared data in our database 1) Search Brand: Panasonic Model: 55HX700BZ Step 1: Remove & Add it again, Enter your Brand Step 2: Click"Popular models" Step 3: You can find more buttons by using "Reassign the Key" Function. Kindly noted: * Please do not cover the place where the signal is emitted (IR device) * Keep line-of-sight (IR Devices)