The abnormal situation of assigning buttons may be caused by a bug in the Android version of the app. Usually, it will appear after learning multiple buttons, we will update the app as soon as possible to fix this problem. Sometimes the assignment to the remote control does not take effect is caused by unsynchronized, you can try to synchronize manually.

Please contact our after-sales email sofabaton@outlook.com and we will send you screenshots of relevant operation steps

We confirmed with the tech department about your question, Alexa in Germany will be available next week.

Hi Flynn, Thank you for your feedback. We know where the problem lies, and the R&D team confirms that it has been corrected. In the app, follow the steps below to update the firmware of the remote control: Me-->X1 settings-->Fireware update for X1 Remote. When upgrading, in order to avoid slow transmission speed or data loss, please put the remote control and the hub together, make sure your phone is always connected to WIFI, it may take a few minutes. If you still have questions, please contact us:sofabaton@outlook.com， Thank you.

We have added your device to the repository, please try again.

We updated the firmware of APP, HUB, and Remote on April 11th and fixed some bugs. Please download the latest APP version V3.1.8 and upgrade the firmware. Obtain the Detailed steps from here: http://bbs.sofabaton.com/post/325 Thank you for your patience and understanding.

Thanks for your feedback, we will consider adding icons in the future. The X1 remote control only supports audio and video equipment, and Philip HUE, but does not support switchable sockets.

Sorry, we do not have the German version of the manual.

Thank you for your message, the X1 remote control supports PS4, but the reference video cannot be added here, please contact us at sofabaton@outlook.com.

Thanks for your feedback, we will consider adding icons in the future. The X1 remote control only supports audio and video equipment, and Philip HUE, but does not support household equipment such as fans.