We have optimized the network compatibility, please download the latest version of the APP and update the firmware after reconfiguring the network. Upgrade Instructions 1. Please re-download and upgrade the SofaBaton App via Play Google Store or App Store. 2. Situation 1: After connecting to the network, if the App can connect to the HUB, please follow the prompts to update the HUB firmware. During this period, please keep the HUB power on. If there is a problem during the update process, please exit the app and re-enter and try again. Situation 2: If the APP cannot connect to the HUB (it may not be compatible with the router, such as Eero pro 6), please reconnect to the network and close the APP, wait for 5mins, and then use the APP to connect to the HUB. 3. After the HUB firmware update is completed, the wifi configuration needs to be updated again, as follows: Please unplug the HUB power supply and plug it in again Close the app and don't open it within 5mins 4. Upgrade the X1-Remote firmware, open the app, click "Me", then click "X1 Settings", and select "Firmware update for X1 Remote". The delay problem of the remote control sleep wakeup has been solved in the new remote control firmware. Regarding the context menu function mentioned, which device is used, we need to check the codebase The remote control has no built-in microphone and can be used with Google Voice/Alexa through smart speakers such as Echo or Google Home. Best Regards, SofaBaton

How to distribute the network? http://bbs.sofabaton.com/post/291

Macros can be used to control all devices with one click, but macros only support infrared devices and not Bluetooth devices. A maximum of 10 macros can be created for an infrared device I took a video for you, hope it can help you better know How to Create Macro Function https://youtu.be/sohArzrBAMc The data of U1 and X1 exist separately, and the data of U1 cannot be transferred to X1

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add. I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

We have updated Sofabaton, please update to the latest version，The latest version is 3.1.6                   Please note: 1. Pay attention to the case of the email account itself (it will affect the failure to receive verification code information) 2. Do not set the interception level of spam to too high. If no verification code is received, check the spam 3. Do not use Sofabaton to register in VPN mode. Otherwise, a message is displayed indicating that there is no network 4.You need to click on spam and update the email with the verification code If you're using your phone to check your email, you'll find the Verification code in the Junk Folder, and you'll need to scroll down to update it If you use a Gmail account, manually refresh the Junk Mail Folder/Spam Mail Folder. If you have not registered your account, please do so. Thank you I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4 

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add. I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

We expect to update the firmware before April 10, and the firmware to optimize the infrared learning function is already in the testing phase The APP is also expected to be updated on April 10 to optimize some usage issues Please try to update the firmware after April 10 If you have any problem using X1, please let us know at any time to help you solve it.

We expect to update the firmware before April 10, and the firmware to optimize the infrared learning function is already in the testing phase The APP is also expected to be updated on April 10 to optimize some usage issues Please try to update the firmware after April 10 If you have any problem using X1, please let us know at any time to help you solve it.

Sorry for the inconvenience, we have reported your problem to the technical department, they have added the device for you, please try again later, any questions feel free to contact us, thank you

On April 10th, there will be an update to fix some bugs of the wifi problem