• SofaBaton
    • 16releases
    • 1997comments
Comments made
  • Cannot get X1 to learn from existing remotes 1 year ago

    Your usage environment is a bit more complicated. All signals are sent from the HUB, and the remote control communicates with the HUB via RF. There are 6 infrared emitting tubes on the HUB, except for the power supply side and the bottom side, the other sides have infrared emission, and there are also Two infrared extension cables. The device and the HUB cannot be blocked. If the seven TVs in the home are all infrared devices, it is difficult for one HUB to meet the needs. If the TV can be controlled by Bluetooth, one HUB may be enough, but the ability of Bluetooth to penetrate the wall is limited. There are two ways to add Roku devices: one is through infrared, the other is through WIFI, please try to add through WIFI, but Roku, HUB, and mobile phone must be connected to the same router. If you have any further questions, you can contact us at sofabaton@outlook.com.

  • Cannot get X1 to learn from existing remotes 1 year ago

    Sorry for the inconvenience. We will fix the IR learning issue by April 10th. If you have any further questions, you can contact us at sofabaton@outlook.com.

  • How long to charge the remote initialy? 1 year ago

    For the first use, please use the supplied adapter to charge for about 3.5 hours. If you have any further questions, you can contact us at sofabaton@outlook.com.

  • Nvidia Shield loosing connection 1 year ago

    Sorry for the inconvenience. Can you contact us at sofabaton@outlook.com and describe your problem in detail we will provide you with a suitable solution.

  • X1 code learning does not work 1 year ago

    Sorry for the inconvenience. We will fix the IR learning issue by April 10th. If you have any further questions, you can contact us at sofabaton@outlook.com.

  • Remove the "power off" action 1 year ago

    Sorry for the inconvenience. The created Activity cannot delete the preset power command. You can in device mode, in ROKU's edit options, select power settings, select ''always on, unless the Off key is pressed'' You can recreate the Activity after modification. If you have any further questions, you can contact us at sofabaton@outlook.com.

  • X1 IR needs repeated button presses to work 1 year ago

    Sorry for the inconvenience. We will continue to upgrade X1 products. If you have any further questions, you can contact us at sofabaton@outlook.com.

  • Volume buttons lag with Denon receiver 1 year ago

    Sorry for the inconvenience. Can you contact us at sofabaton@outlook.com and describe your problem in detail we will provide you with a suitable solution.

  • This is what we waited for? Seriously? 1 year ago

    Sorry for the inconvenience. Can you contact us at sofabaton@outlook.com and describe your problem in detail we will provide you with a suitable solution.

  • We have a big problem 1 year ago

    Sorry for the inconvenience. Some routers have "HomeShield" protection, which will prevent the HUB from connecting to your network. If the router has a HomeShield Pro function, please turn off the HomeShield Pro function or authorize X1 access. Can you contact us at sofabaton@outlook.com and provide the specific models of Ubiquiti, we will buy an identical router for testing to fix the current issue.