Sorry for your bad experience, please contact us at sofabaton@outlook.com and provide your order number, we will arrange after-sales service for you.

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add. I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

Good News! SofaBaton APP has returned to normal. If you have any questions, please contact us again. Wish you a happy life! SofaBaton

Macros can be used to control multiple devices with one click, but macros only support infrared devices and not Bluetooth devices. A maximum of 10 macros can be created for an infrared device I took a video for you, hope it can help you better know How to Create Macro Function https://youtu.be/sohArzrBAMc

Currently U1 does not support PS3 I hope you can understand that U1 may not perfect. We need to put more effects on some functions, Such as reassign, add Bluetooth Devices. In order to achieve a balance between quality and function. U1 supports infrared & Bluetooth devices ( Add up to 15 devices ). Good news for you X1 will release in the next few months. X1 will support PS3, PS4, PS5, IR Signal Boost, Point Anywhere Remote, both Connect 2 Bluetooth at once We will release X1 universal remote at the end of this year https://www.youtube.com/watch?v=qwdU5G7r_tw

Please contact our after-sales mailbox sofabaton@outlook.com, and we will send you the related procedure chart

1) Search Brand：Mecool Model : KM2 Step 1: Remove & Add it again, Enter your Brand Step 2: Click"Popular models" Step 3: You can find more buttons by using "Reassign the Key" Function. Kindly noted: * Please do not cover the place where the signal is emitted (IR device) * Keep line-of-sight (IR Devices) I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

Use key assignment to change the device's different inputs, as well as key functions I took a video for you, hope it can help you better know how to Reassign Function https://youtu.be/HTKHJ2psmJ0

The power for the Fire Tv is actually to control the Tv rather than the Fire Tv itself, and you can use button allocation to assign power from other devices to the Fire Tv for power control I took a video for you, hope it can help you better know how to Reassign Function https://youtu.be/HTKHJ2psmJ0

Macros can be used to control multiple devices to achieve one-click direct connection. Macros only support infrared devices but not Bluetooth devices. A maximum of 10 macros can be created for an infrared device Use key assignment to change different inputs for the device I took 2 videos for you, hope it can help you better know U1. How to Create Macro Function https://youtu.be/sohArzrBAMc how to Reassign Function https://youtu.be/HTKHJ2psmJ0