Please provide your email account and we will check it for you

Please contact our after-sales email sofabaton@outlook.com, and we will send you screenshots of factory Settings

Please update the application program and use the correct email account to receive the verification code. Check the email blocking Settings to prevent the verification code from being received I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4 

Sofabaton mainly supports English, for other languages are not compatible for now, the future will be voice compatible, because voice incompatibility may cause your application icon reverse

After discussing with one of our colleagues who's in charge of the hardware issue, I was shocked to realize that for the Infrared signal distance. I know that when using an infrared device, you need to maintain a certain distance to use it. And all infrared devices have this disadvantage that you need to keep Line-of-sight to control it. It causes so much inconvenience when you use it. But you can add an IR Repeater to boost the signal so that you can use it smoothly. https://www.amazon.com/USB-IR-Repeater-Infrared-Extender/dp/B08CBJVPQJ/ref=sr_1_5?crid=3D7X60RSA8TCZ&dchild=1&keywords=ir+repeater&qid=1613304558&sprefix=ir+%2Caps%2C415&sr=8-5 You can buy this link, and then take a screenshot of the Payment & Paypal Account. I will pay you all the costs. Good news for you,X1 will release in the next few months. X1will support PS3、PS4、IR Signal Boost、point anywhere remote、both connect 2 Bluetooth at once. X1 will solve this problem And dear, don't forget to copy the Order Number within your next email so that I could arrange the resolution for you asap.

After discussing with one of our colleagues who's in charge of the hardware issue, I was shocked to realize that for the Infrared signal distance. I know that when using an infrared device, you need to maintain a certain distance to use it. And all infrared devices have this disadvantage that you need to keep Line-of-sight to control it. It causes so much inconvenience when you use it. But you can add an IR Repeater to boost the signal so that you can use it smoothly. https://www.amazon.com/USB-IR-Repeater-Infrared-Extender/dp/B08CBJVPQJ/ref=sr_1_5?crid=3D7X60RSA8TCZ&dchild=1&keywords=ir+repeater&qid=1613304558&sprefix=ir+%2Caps%2C415&sr=8-5 You can buy this link, and then take a screenshot of the Payment & Paypal Account. I will pay you all the costs. Good news for you,X1 will release in the next few months. X1will support PS3、PS4、IR Signal Boost、point anywhere remote、both connect 2 Bluetooth at once. X1 will solve this problem And dear, don't forget to copy the Order Number within your next email so that I could arrange the resolution for you asap.

Currently, U1 does not support Alexa voice control I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

The device you provided uses infrared control, and there is also infrared control data in our database, but there is no bluetooth control data. You can try whether bluetooth can make your device use, and we can provide free IR Repeater for poor infrared signal https://www.amazon.com/USB-IR-Repeater-Infrared-Extender/dp/B08CBJVPQJ/ref=sr_1_5?crid=3D7X60RSA8TCZ&dchild=1&keywords=i r+repeater&qid=1613304558&sprefix=ir+%2Caps%2C415&sr=8-5

You can rest assured that our website is safe to use

The normal use of U1 battery is about 1-2 months, 5-7 weeks battery replacement is normal use, you can set U1 to sleep when not in use, reduce battery consumption