The technical department reported that this device could not be added. Please confirm whether the original remote control of J: COM LINK is controlled by infrared or Bluetooth. If it is infrared control, it is recommended that you add this device separately through the learning function after updating the app and firmware. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. We updated the firmware of APP, HUB, and Remote on April 11th and fixed some bugs. Please download the latest APP version V3.1.8 and upgrade the firmware. Obtain the Detailed steps from here: http://bbs.sofabaton.com/post/325 If any questions, please feel free to contact us. Best Regards, SofaBaton

We have solved the problem you encountered, please download the latest APP version V3.1.8, and complete the firmware upgrade. Detailed tutorials are available from our official forum. http://bbs.sofabaton.com/post/325

Please sync SofaBaton account information in the skill of the Alexa/google home app.

Sorry for the problem of disconnection and restart, this problem has been fixed, please download the latest app V3.1.8 Regarding the problem of restarting the TV after shutting down when switching activities, please update the app and firmware and try again (refer to http://bbs.sofabaton.com/post/325 for specific steps). Because of the delay in switching on and off the TV, you may turn on the TV immediately after turning it off, and the TV cannot receive your power-on signal, resulting in an Activity error. When Activity switches the source, it is recommended to add a delay time before switching the source after the power is turned on, so that the TV can be fully turned on before switching the source to avoid the signal being ignored. You can add it in the Activity's startup settings.

the latest APP version V3.1.8

We have optimized the network compatibility, please download the latest version of the APP and update the firmware after reconfiguring the network. Upgrade Instructions 1. Please re-download and upgrade the SofaBaton App via Play Google Store or App Store. 2. Situation 1: After connecting to the network, if the App can connect to the HUB, please follow the prompts to update the HUB firmware. During this period, please keep the HUB power on. If there is a problem during the update process, please exit the app and re-enter and try again. Situation 2: If the APP cannot connect to the HUB (it may not be compatible with the router, such as Eero pro 6), please reconnect to the network and close the APP, wait for 5mins, and then use the APP to connect to the HUB. 3. After the HUB firmware update is completed, the wifi configuration needs to be updated again, as follows: Please unplug the HUB power supply and plug it in again Close the app and don't open it within 5mins 4. Upgrade the X1-Remote firmware, open the app, click "Me", then click "X1 Settings", and select "Firmware update for X1 Remote". The delay problem of the remote control sleep wakeup has been solved in the new remote control firmware. Regarding the context menu function mentioned, which device is used, we need to check the codebase The remote control has no built-in microphone and can be used with Google Voice/Alexa through smart speakers such as Echo or Google Home. Best Regards, SofaBaton

How to distribute the network? http://bbs.sofabaton.com/post/291

Macros can be used to control all devices with one click, but macros only support infrared devices and not Bluetooth devices. A maximum of 10 macros can be created for an infrared device I took a video for you, hope it can help you better know How to Create Macro Function https://youtu.be/sohArzrBAMc The data of U1 and X1 exist separately, and the data of U1 cannot be transferred to X1

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add. I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

We have updated Sofabaton, please update to the latest version，The latest version is 3.1.6                   Please note: 1. Pay attention to the case of the email account itself (it will affect the failure to receive verification code information) 2. Do not set the interception level of spam to too high. If no verification code is received, check the spam 3. Do not use Sofabaton to register in VPN mode. Otherwise, a message is displayed indicating that there is no network 4.You need to click on spam and update the email with the verification code If you're using your phone to check your email, you'll find the Verification code in the Junk Folder, and you'll need to scroll down to update it If you use a Gmail account, manually refresh the Junk Mail Folder/Spam Mail Folder. If you have not registered your account, please do so. Thank you I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4