Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you.You can send it to our email，service@sofabaton.com
Our engineers have resolved the compatibility issue with Android 14 and are expected to release a new version next week. If you need to upgrade now, you can send us a message via email and we can send the upgrade package to you in advance，service@sofabaton.com.
Our engineers have resolved the compatibility issue with Android 14 and are expected to release a new version next week. If you need to upgrade now, you can send us a message via email and we can send the upgrade package to you in advance，service@sofabaton.com.
Sorry for the inconvenience caused,
Because the signal of X1 is emitted by the hub, it is necessary to face the hub towards the device. It is recommended to face the terminal of the infrared extension cable directly towards the device's infrared sensor. The IR blaster has requirements for direction and needs to face the terminal directly towards the device's infrared sensor
Thank you for contacting us. If there are multiple bridges, they need to be added separately. The added Philips Hue is added by bridge and only displays the lights under each bridge. Other lights need to be displayed under other bridges
Sorry for the inconvenience caused. We have received your email and sent you a test version. Has it entered your spam email? Can you tell us your email number? Or you can leave a message on our email again
Sorry for the inconvenience, what version of your remote control is it? Can you take a screenshot and send it to us? We will send it to the engineer for inspection, and you can send it to our email address,service@sofabaton.com
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