Thank you for contacting us, the signal of X1 is sent from hub, we suggest you to point the remote control to hub when learning

For your case, I am sorry to tell you that your device can not be added to our database. It is suggested to try to use Bluetooth mode or manual learning mode to check if could make your device work well or not.

Thank you for your feedback. About your device: Unfortunately, our technical staff was unable to find the codes in the database library. We recommend trying Bluetooth Mode or IR Learning Mode to determine if they can make your devices function properly.

Thank you for your feedback. About your device: Unfortunately, our technical staff was unable to find the codes in the database library. We recommend trying Bluetooth Mode or IR Learning Mode to determine if they can make your devices function properly.

Dear Customer Thank you for contacting us Sorry, we only support PS4 and PS5, not PS3!

Dear Customer We apologize for the inconvenience. You can send the video and your order number to our email address to help you better.

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it. Brand：Yamaha Model：RX-A740(Zone 2)

Dear Customer Thank you for your feedback Favorite keys and macro keys cannot be sorted for the time being, we will send your suggestion back to our engineers to assess the feasibility.

Dear Customer Thank you for contacting us. We have sent you an email, please check it out!

Dear Customer We apologize for the inconvenience, can you tell us the make and model of your equipment? We check if we can add that. Also your remote control does not show any device because the remote control cannot be turned on? Or it can't be synchronized with hub? You can reach them through email at service@sofabaton.com or get online support on the Sofabaton App.