Please contact us through the after-sales email and provide the video, once it is confirmed that it is the quality problem of the product, we will arrange a replacement for you.

sorry to trouble you. Please note that this update includes APP, HUB, and remote control, all three must be updated. Many people will fail in the HUB update, please be sure to pay attention to the following issues. When updating the wifi configuration of the HUB, we mentioned the problem of replugging the HUB power supply and closing the APP. The sequence should be: close the app Unplug the HUB and plug it back in immediately After five minutes, reopen the APP Closing the APP is to avoid interfering with the wifi configuration.

Alexa is currently only available in the US, we've informed the tech department about this issue, and its feedback will cover Canada next week.

Sorry to trouble you. Please note that this update includes APP, HUB, and remote control, all three must be updated. Many people will fail in the HUB update, please be sure to pay attention to the following issues. When updating the wifi configuration of the HUB, we mentioned the problem of replugging the HUB power supply and closing the APP. The sequence should be: close the app Unplug the HUB and plug it back in immediately After five minutes, reopen the APP Closing the APP is to avoid interfering with the wifi configuration.

The X1 codebase is already included for your device, please try again.

Thank you for your message, currently only one HUE is supported, we are fixing this issue to support more HUE.

Sorry for the inconvenience, currently it does not support Italian, we are gradually improving it, please be patient for half a month

try this Brand：Sony Model： KD-75XH9005

Sorry for the inconvenience, we have added the device in the Code library, please try again later, any questions feel free to contact us, thank you

please provide the brand and modal