Hi, 1. Registration code, please check your spam. Found in the spam folder, you need to click spam, update it and the verification code will appear If you use your mobile phone to check your email, it will be in the junk folder. After clicking in, you need to click the screen and pull down to update before the verification code will appear. 2. Please tell us the email address you used to register the APP, we will register and let our customer service staff handle it If you have any questions, please contact us again Best Regards, Jamie

We are very sorry that our technical personnel have not found the data related to Netflix button at present, and it will be updated later. We are very sorry for the inconvenience caused to you

Your device is actually an infrared controlled device, and there is infrared data in our database 1) Search Brand: Panasonic Model: 55HX700BZ Step 1: Remove & Add it again, Enter your Brand Step 2: Click"Popular models" Step 3: You can find more buttons by using "Reassign the Key" Function. Kindly noted: * Please do not cover the place where the signal is emitted (IR device) * Keep line-of-sight (IR Devices)

This device actually uses infrared control, and there is infrared control data in our database, but no Bluetooth control data

Sorry for the inconvenience. We will fix the IR learning issue by April 10th. If you have any further questions, you can contact us at sofabaton@outlook.com.

We have added your device to the code library, you can try again to see if it works normally, if it still doesn't work, please contact us again at sofabaton@outlook.com.

Sorry for the inconvenience. Can you contact us at sofabaton@outlook.com and describe your problem in detail we will provide you with a suitable solution.

Sorry for the inconvenience. Can you contact us at sofabaton@outlook.com and describe your problem in detail we will provide you with a suitable solution.

Please connect the HUB to the router directly, don't use Mesh Repeater to connect. Setup is done using an Android or iOS app on your phone or tablet. A 2.4 GHz WiFi network is required for setup (there is no 5 GHz support). The mobile phone and the HUB need to be connected to the same router, and the HUB and the router should not be too far apart. If you have any further questions, you can contact us at sofabaton@outlook.com.

Your usage environment is a bit more complicated. All signals are sent from the HUB, and the remote control communicates with the HUB via RF. There are 6 infrared emitting tubes on the HUB, except for the power supply side and the bottom side, the other sides have infrared emission, and there are also Two infrared extension cables. The device and the HUB cannot be blocked. If the seven TVs in the home are all infrared devices, it is difficult for one HUB to meet the needs. If the TV can be controlled by Bluetooth, one HUB may be enough, but the ability of Bluetooth to penetrate the wall is limited. There are two ways to add Roku devices: one is through infrared, the other is through WIFI, please try to add through WIFI, but Roku, HUB, and mobile phone must be connected to the same router. If you have any further questions, you can contact us at sofabaton@outlook.com.