Sorry for the inconvenience, we have reported your problem to the technical department, they have added the device for you, please try again later, any questions feel free to contact us, thank you

1. Does freeze appear in the app or when using the remote control? 2. If it appears when using the remote control, it is in device mode, or when using Activity. 3. Is 5-10 inputs the name of the app input?

The current version needs to open the activity interface first, go to find the edit button, you can delete it The updated version will change the edit entry to the toolbar of the Activities interface

Please accept our sincere apology for the inconvenience we have brought for you. We have updated Sofabaton, please update to the latest version，The latest version is 3.1.6                   Please note: 1. Pay attention to the case of the email account itself (it will affect the failure to receive verification code information) 2. Do not set the interception level of spam to too high. If no verification code is received, check the spam 3. Do not use Sofabaton to register in VPN mode. Otherwise, a message is displayed indicating that there is no network "4.You need to click on spam and update the email with the verification code If you're using your phone to check your email, you'll find the Verification code in the Junk Folder, and you'll need to scroll down to update it" If you use a Gmail account, manually refresh the Junk Mail Folder/Spam Mail Folder. If you have not registered your account, please do so. Thank you I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4 

The app will be updated in the near future, and the Edit will be changed to the activities interface

Keep the wifi connection, in order to avoid disconnecting from the hub when the sofabaton X1 is in use. If you have any questions, please contact us again Best Regards, Jamie

Close the Activity, the TV cannot be turned off, it may be caused by the unsuccessful configuration of the power settings, you need to modify the power settings in the TV editor.

Please use the included charging cable directly, plug it in and charge it for 1 hour and check it out You can also try using the hub's charger to see if it makes a difference If you still can't charge, please contact our after-sales email for replacement.

Thanks for the feedback, we will check and fix software issues

It has been added to the codebase, please try again