Thanks for sharing, it might help many users who won't set it up. We have decided to add a new way for the app to discover the hub, which will be updated in subsequent versions, so as to avoid the problem that the hub cannot be found at present or the discovery is slow.

The X1 is currently out of stock on Amazon and is expected to be back on sale in the next few days.

We have added your device to the codebase, please try again.

We're sorry for the inconvenience, we've informed the technical department about this and will urge them to resolve the issue as soon as possible.

We will add your devices to the codebase, you can try again 2 days later, if it still doesn't work please contact us again. Thanks!

On May 7th, we updated the APP to version 3.2.1 and fixed the Bug that macros could not be used. Please update the APP

We have repaired your device, please remove the added device and add it again to get the latest data Brand: Arris Model: VIP2952-1

Thanks for your feedback, this could indeed be caused by a firmware update. Are you using IR to control the apple TV? If you added Apple TV before 4/30, you can re-add the Apple TV device and download the new code library. Please try OK and then delete the old one In order to match the new firmware and increase the long-press function, we have updated the code base of Apple TV in the database. If you still have problems after the update, please let us know We will find the problem and optimize it as soon as possible. According to your feedback, you can also use the following methods to temporarily solve the problem Please create Apple TV as Activity, after assigning all keys, go to Edit---Assign keys for X1-Remote, reassign the navigate buttons, select marco, and add a tnavigate button command for macro. For example: assign the Left key position, select the key type as macro, add a new macro named Macro-left, and only add a left command to it Unlike ordinary keys, which need to control the length of the sent signal according to the duration of the finger pressing, the commands sent by the macro are the same as those triggered from the app, so this method can eliminate new problems introduced by the remote control firmware.

You can create an Activity, compose the associated devices into an Activity, configure the source information, and automatically open when switching between different Activity. You can also close all activities by pressing the off key in the upper left corner of the remote control

Please make sure that the firmware of the remote control is the latest version, and operate Me--X1 settings--Firmware update for X1-Remote in the app. When upgrading, please put the remote control and the hub together to avoid the upgrade failure due to slow data transmission over long distances. Also, please keep your phone wifi connected. The lost hub problem you mentioned may be that the transmitted data is lost and an error is reported during automatic data synchronization. In order to avoid similar situations, usually modify the settings in the app, such as creating activities, etc. When synchronizing data, try to keep the remote control close to the hub.