1. Check whether to upgrade to the latest firmware or software version 2. We think there is a problem with your learning of the original remote control data. We suggest that you learn by pressing the button in question and have a try 3. Please provide the brand and model of your device, and we will deal with it for you

1. How do you operate? We will reproduce the relevant simulation. We have tested 100 devices for OTA without any problems 2. Please press the top back button and off for 20 seconds at the same time (please plug in the power supply) to see if there is any response 3. If you have any questions, please contact our after-sales mailbox sofabaton@outlook.com, we will provide you with tracking processing service

Is your phone an android system? Our latest version is also suitable for Android phones, you can inform us of the problems you encounter during the upgrade process by email so that we can provide you with a suitable solution.

Thanks for sharing, it's a positive guide for other users. Regarding the "OTA maintenance" problem you mentioned, the wifi is automatically updating the configuration, which is used to solve the problem that some mesh networks cannot find the hub, and the app connection needs to be temporarily disconnected during the update process.

The technical department reported that this device could not be added. Please confirm whether the original remote control of J: COM LINK is controlled by infrared or Bluetooth. If it is infrared control, it is recommended that you add this device separately through the learning function after updating the app and firmware. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. We updated the firmware of APP, HUB, and Remote on April 11th and fixed some bugs. Please download the latest APP version V3.1.8 and upgrade the firmware. Obtain the Detailed steps from here: http://bbs.sofabaton.com/post/325 If any questions, please feel free to contact us. Best Regards, SofaBaton

We have solved the problem you encountered, please download the latest APP version V3.1.8, and complete the firmware upgrade. Detailed tutorials are available from our official forum. http://bbs.sofabaton.com/post/325

Please sync SofaBaton account information in the skill of the Alexa/google home app.

Sorry for the problem of disconnection and restart, this problem has been fixed, please download the latest app V3.1.8 Regarding the problem of restarting the TV after shutting down when switching activities, please update the app and firmware and try again (refer to http://bbs.sofabaton.com/post/325 for specific steps). Because of the delay in switching on and off the TV, you may turn on the TV immediately after turning it off, and the TV cannot receive your power-on signal, resulting in an Activity error. When Activity switches the source, it is recommended to add a delay time before switching the source after the power is turned on, so that the TV can be fully turned on before switching the source to avoid the signal being ignored. You can add it in the Activity's startup settings.

the latest APP version V3.1.8

We have optimized the network compatibility, please download the latest version of the APP and update the firmware after reconfiguring the network. Upgrade Instructions 1. Please re-download and upgrade the SofaBaton App via Play Google Store or App Store. 2. Situation 1: After connecting to the network, if the App can connect to the HUB, please follow the prompts to update the HUB firmware. During this period, please keep the HUB power on. If there is a problem during the update process, please exit the app and re-enter and try again. Situation 2: If the APP cannot connect to the HUB (it may not be compatible with the router, such as Eero pro 6), please reconnect to the network and close the APP, wait for 5mins, and then use the APP to connect to the HUB. 3. After the HUB firmware update is completed, the wifi configuration needs to be updated again, as follows: Please unplug the HUB power supply and plug it in again Close the app and don't open it within 5mins 4. Upgrade the X1-Remote firmware, open the app, click "Me", then click "X1 Settings", and select "Firmware update for X1 Remote". The delay problem of the remote control sleep wakeup has been solved in the new remote control firmware. Regarding the context menu function mentioned, which device is used, we need to check the codebase The remote control has no built-in microphone and can be used with Google Voice/Alexa through smart speakers such as Echo or Google Home. Best Regards, SofaBaton