You could add it through the IR Learning Function.

Would you please tell us the detailed model of your device so that we can check that?

Brand：Ziggo Model：Mediabox Next The database will update within 48h.

Really so sorry about that. The X1 doesn't support that.

Brand：ORtek Model：VRC-1100 Please try it later, we will update within 48h.

Thank you for your suggestion about IP, we will seriously consider it The hub and philips roku need to be on the same network to discover the device

Please confirm that the firmware of the remote control has been manually updated On the app, operate through me--X1 settings--Firmware uopdate for X1-Remote When synchronizing or updating the remote control, because of data transmission problems, if the distance is too long, the transmission may be too slow and the upgrade may fail. When upgrading the remote control, it is recommended to put the remote control and the hub together. In general, the lost hub may be too far away or lose data and report an error when synchronizing data. Just place the remote control near the hub and synchronize through set---sync. The new firmware has modified the lost problem, please update it to see if it still occurs

thanks for your suggestion. The delete command may be added in subsequent versions

We will update later, thanks for your good advice.

thanks for your suggestion 1. Activity will be automatically deleted when the device is deleted, and will be modified in later versions 2. Does "Data acquisition failed" occur repeatedly or only once? We suspect that there may be an exception when the app acquires the hub data, please update the app to the latest version 3. Changing an activity, we are temporarily evaluating, because there is a risk that other settings may be confused, and functions need to be eliminated before adding functions 4. The buttons and macro buttons in the favorites can be renamed through repair. Ordinary buttons belong to the device. You need to go to the device to modify the name through Edit--Add/Repair keys. 5. We may update in future versions and add setting options in the x1 settings of the APP 6. Device information, it is recommended to remark in the device name. If the evaluation is feasible, we will also add it in later versions.