Sorry for the inconvenience, we have added the device in the Code library, please try again later, any questions feel free to contact us, thank you

Hello, Thanks for your feedback, We updated a series of questions on 4/11, and I'm sorry that there are some questions that have not yet been updated. Yes, there are still some small problems in IR learning. Now we are testing the new APP version and HUB firmware version, thank you for your patience.

Hello, Please tell us your upgrade steps, have you turned on the bluetooth and WIFI of your phone? Did you see the 100% prompt when upgrading? We will conduct simulation tests according to your situation, and then give solutions accordingly. Now when the HUB is plugged in, does the LED indicator of the HUB respond? If there is a response, please confirm whether it is red, green or blue? If it is red, please plug and unplug the power again. If it is blue or green, please reconfigure the network. If the indicator light is off, please contact us at this email: sofabaton@outlook.com, thank you.

We have added it to the codebase, please add the device again.

Because the machine we tested has not found this problem at present, we need to confirm that when you mentioned that the connection will not be maintained, is it referring to the device mode or the unsuccessful Activity switch? 1. If the device mode switch cannot be used, it is a Bluetooth connection problem. 2. If the Activity mode switch cannot be used, it is possible that the Bluetooth connection may also be the source information error, and the source error may be the setting information error.

The wifi configuration automatic upgrade needs to meet the following conditions: (1) Close the app; (2) Unplug the HUB and plug it again in immediately; (3) The HUB will automatically upgrade the WiFi configuration； (4) Wait for 5 minutes and then open the APP. (Close the app in order to let the hub update the configuration of the wifi module and avoid the update being disturbed by the app) If it still doesn't work, it may be a router compatibility issue, please provide the router brand and model information.

The abnormal situation of assigning buttons may be caused by a bug in the Android version of the app. Usually, it will appear after learning multiple buttons, we will update the app as soon as possible to fix this problem. Sometimes the assignment to the remote control does not take effect is caused by unsynchronized, you can try to synchronize manually.

Please contact our after-sales email sofabaton@outlook.com and we will send you screenshots of relevant operation steps

We confirmed with the tech department about your question, Alexa in Germany will be available next week.

Hi Flynn, Thank you for your feedback. We know where the problem lies, and the R&D team confirms that it has been corrected. In the app, follow the steps below to update the firmware of the remote control: Me-->X1 settings-->Fireware update for X1 Remote. When upgrading, in order to avoid slow transmission speed or data loss, please put the remote control and the hub together, make sure your phone is always connected to WIFI, it may take a few minutes. If you still have questions, please contact us:sofabaton@outlook.com， Thank you.