Sorry for the inconvenience, could you tell us the brand and model of the device you added? We'll feed it back to our engineers to fix it.

Dear Customer, Sorry for the inconvenience. Because the signal of X series is sent out from the hub, the remote control itself has no IR signal. And xbox is the device itself, the IR receiving range is narrower. We suggest you to use the hub close to the xbox, or use IR blaster to connect to the hub, and connect the other end to the IR signal emitting area of the xbox.

I apologize for this, our engineers are working on fixing this issue. 1. Appreciate it if replacing the batteries with a new pair and have one more test. 2. If fails, kindly reset our U2 system in our app with the below routine: click on the 3 dots on the top left corner of the ”device“ page of our app, then select "Setting", and go for "Restore factory settings"； re-add one device only at the app and make a test then. 3. If fails, kindly take a photo on the QR code of our remote for our rference, Could you send us a QR code to our email address? Or send it to us through the app, contact support on the website. service@sofabaton.com

Thank you for contacting us, if the power off button doesn't work, you can click on the device in the APP: Microsoft Xbox Series X --Edit --Add/repair commands, select power off --edit. It is possible to fix this button by learning from the original remote or select the suitable command from the cloud.

Dear customer, if the Activity is not switching to the correct source, these methods may help you, https://www.sofabaton.com/faq/switched-to-the-wrong-inputs/.

Dear customer, sorry for the inconvenience, if the hub is too far away from the remote control it may cause lost hub. if it shows lost hub, you may try to move the hub and the remote control a little bit closer together, and then re-pair the hub and the remote control and it will work normally.

Thank you for contacting us, as the X-series hub only supports 2.4G WiFi, please make sure your phone and hub are connected to the same 2.4G WiFi.

Thank you for contacting us, the number of devices and Activity added does not exceed 60.

Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.

Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.