Thank you for contacting us, you can open the sofabaton app, Me--API interface, and turn on the API switch. If you create a successful Activity, you will see the link after opening the API. If the information in the API is blank and there is no link, it means the Hub is not connected to the internet or the cloud account login is abnormal. Please use your current account and complete the setup new hub process again to let hub reconnect to wifi and make sure the authentication passes. This process will not affect the devices and activities that have been added, it just allows the hub to re-login to the cloud, so as to facilitate the synchronization of actvities information to the cloud.

Dear customer, sorry for the inconvenience, about the scroll wheel , you can take a video for us and send your amazon order number to our email, we can escalate to sales to deal with it for you.service@sofabaton.com

Dear customer, sorry for the inconvenience, about the scroll wheel , you can take a video for us and send your amazon order number to our email, we can escalate to sales to deal with it for you.service@sofabaton.com

Dear, we have the code base for VAVA in our Bluetooth code base, you can open the Bluetooth settings of VAVA after downloading the code base and find Sofabaton to connect.

Thank you for your feedback, you can always contact us if you have any other questions

Thank you for contacting us, we suggest you select Other when adding a Bluetooth device to see if it works. Also, we have your device in our IR code library, you can try searching for the make and model to see if it works! Verizon Model: FiOS TV

Since the X-Series signal is coming from the hub, it is recommended that you move the hub and the device closer together, with as little cover in between as possible. Also if it still doesn't work, you can use an IR blaster, point the terminal of the IR blaster to the IR receiver of your device and see if it works!

Thank you for your feedback, our engineers have re-updated the data in the code base. You can try to delete the device and re-add it to see if it works. ZIDOO Model: Z9X

Dear, Alexa can only synchronize Activiities, can't control the device.Alexa can only turn Acticity on and off, can't control the volume of the device.

Are all lights are under the same subnet? For example,light1:192.168.5.192 light2：192.168.7.15