The problem of missing CH+ button is caused by a bug in the naming rules of the database. In fact, the channel is the missing button and needs to be assigned manually. This issue will be fixed in the next version update

Please provide a screenshot of where it gets stuck after entering the router account and password; 1. Make sure that the router you are using has been connected to the external network normally, synchronize and power off the router and restart the router. If the router has the HomeShield Pro function, please turn off the HomeShield Pro function or authorize X1 to access it. Because this function may prevent X1 HUB access. I would like to ask if the WIFI network at home is a mesh network composed of two WIFI devices. If so, please activate the HUB on one of the DNS extended networks; we have also purchased an Amazon Eero 6 Pro router, and we will test and solve the problem. How to connect? 1. Please ensure that the router used is normally connected to the external network, synchronize and restart the router with the power off. 2, please refer the link https://www.youtube.com/watch?v=fvCGN_Bmmf4; 3. Please make sure directly connects the HUB to the router, and try not to connect the router through the Mesh Repeter. If so, it needs to be set to WiFI2.4g, because the HUB only supports WIFI 2.4g. 4. Ensure that the mobile phone and HUB are connected to the same router, that means the mobile phone must be connected to the same router to discover the HUB device in the LAN. 5. Ensure that the distance between the HUB and the router is not too far. 6. If the connection fails, please plug and unplug the power supply of the HUB and restart the APP to search the X1 HUB device. 7. If the device is still not found through the above steps, please share a hotspot with another mobile phone, regard the hotspot as a router, connect the HUB and mobile phone to this hotspot, and then see whether the device can be found. If you can search the device through the hotspot, you can add the device you want to control first. Please tell us the brand and model of the router for synchronization. We will test and optimize

We have added your devices to the codebase. Please try again.

We have added similar devices to the codebase. Please try again. Similar code base Brand: Bose 4209Lifestyle 535 Brand: Bose Model: Lifestyle 535

Please contact us through the after-sales email and provide the video, once it is confirmed that it is the quality problem of the product, we will arrange a replacement for you.

sorry to trouble you. Please note that this update includes APP, HUB, and remote control, all three must be updated. Many people will fail in the HUB update, please be sure to pay attention to the following issues. When updating the wifi configuration of the HUB, we mentioned the problem of replugging the HUB power supply and closing the APP. The sequence should be: close the app Unplug the HUB and plug it back in immediately After five minutes, reopen the APP Closing the APP is to avoid interfering with the wifi configuration.

Alexa is currently only available in the US, we've informed the tech department about this issue, and its feedback will cover Canada next week.

Sorry to trouble you. Please note that this update includes APP, HUB, and remote control, all three must be updated. Many people will fail in the HUB update, please be sure to pay attention to the following issues. When updating the wifi configuration of the HUB, we mentioned the problem of replugging the HUB power supply and closing the APP. The sequence should be: close the app Unplug the HUB and plug it back in immediately After five minutes, reopen the APP Closing the APP is to avoid interfering with the wifi configuration.

The X1 codebase is already included for your device, please try again.

Thank you for your message, currently only one HUE is supported, we are fixing this issue to support more HUE.