Regarding the problem of abnormal control of individual infrared devices, it may be related to the length of the infrared signal emitted by the X1. We will allow custom adjustment of the signal in the subsequent upgrade to avoid some devices responding too fast, too slow, or not responding. pls kindly help us wait patiently for it, tks

Apology for the all inconvenience, will pass your feedback to our tech department, tks for your support.

Due to the individual routing network environment, it may take 2-3 minutes to find the hub problem (do not need to reconnect, but need to wait a few minutes), our engineeers team are working on it, we will update the wifi connection to completely solve the problem of not finding or slow to find , the new firmware is expected to be issued around the beginning of June, pls kindly help us wait patienly for it, tks

I'm so sorry for the all inconvenience, You mentioned that adding input to the power up macro (in Device mode, Edit---macro settings for turn/off) may solve the problem, you can set the hold on duration of the input command to 0.5s or 1s, to make sure the command works. Notice: If you have many Activitys, it is impossible to set them all in the power up macro

Suggest kindly refresh the website address, and try it again, any difference?

Sorry, the problem with RUKU maybe caused by remote firmware which modifies the frequency of signal , we are currently working on it, and the problem will be fixed in the subsequent firmware version . Temporarily you can use the following method to reassign all physical keys of X1-Remote in Activity by Edit----Assign keys to macro and add only one common command in macro. or pls kindly send a email to sofabaton@outlook.com, then we can send a picture to you for reference

I'm so sorry for the all inconvenience, have passed your feedbacks to our engineers team and they will optimize the app asap, pls kindly help us wait patienly for it, tks for your patience and understanding.

Per the issue, pls use key assignment to change different inputs to the device I took a video for you, hope it can help you better know how to Reassign Function https://youtu.be/HTKHJ2psmJ0

Have checking it with our tech department that the lost hub problem you mentioned could be an error reported by the loss of transmitted data during automatic data synchronization. To avoid similar situation, modify the settings in the app, such as creating activity, etc., if there is a lost hub prompt, you can recover it via set--sync And we will issue new firmware to optimise data synchronisation to avoid false positives soon, pls kindly help us wait patiently for it, tks

Sorry, Bluetooth devices do not support adding buttons currently We will pass the feedbacks to our engineers team to consider the new Bluetooth device control issues