Sometimes the app may be slow to load due to network reasons, you can wait for a while, or unplug the hub and turn it on again. This problem currently occurs on individual routers, and we will add other wifi connection solutions in the future to avoid this problem.

The HomePod doesn't support third-party Bluetooth direct control, which is an Apple limitation. But if you have a 21-year-old Apple TV 4K, and the TV supports Arc, you can set the HomePod as the TV's speaker, then turn on Arc. After completing the above settings, the TV remote control can control the volume of the HomePods. Create Apple TV and TV as Activity, when assigning buttons, remember to assign the volume button of X1-Remote to TV, and other buttons to control Apple TV, so that after all settings are completed, the volume button of X1 can control the volume of the HomePods (essentially, it controls the TV. volume, HomePods is used as a TV soundbar) The above techniques are mainly used to set HomePods and AppleTV, X1 only controls TV and AppleTV.

Thanks for sharing, it might help many users who won't set it up. We have decided to add a new way for the app to discover the hub, which will be updated in subsequent versions, so as to avoid the problem that the hub cannot be found at present or the discovery is slow.

The X1 is currently out of stock on Amazon and is expected to be back on sale in the next few days.

We have added your device to the codebase, please try again.

We're sorry for the inconvenience, we've informed the technical department about this and will urge them to resolve the issue as soon as possible.

We will add your devices to the codebase, you can try again 2 days later, if it still doesn't work please contact us again. Thanks!

On May 7th, we updated the APP to version 3.2.1 and fixed the Bug that macros could not be used. Please update the APP

We have repaired your device, please remove the added device and add it again to get the latest data Brand: Arris Model: VIP2952-1

Thanks for your feedback, this could indeed be caused by a firmware update. Are you using IR to control the apple TV? If you added Apple TV before 4/30, you can re-add the Apple TV device and download the new code library. Please try OK and then delete the old one In order to match the new firmware and increase the long-press function, we have updated the code base of Apple TV in the database. If you still have problems after the update, please let us know We will find the problem and optimize it as soon as possible. According to your feedback, you can also use the following methods to temporarily solve the problem Please create Apple TV as Activity, after assigning all keys, go to Edit---Assign keys for X1-Remote, reassign the navigate buttons, select marco, and add a tnavigate button command for macro. For example: assign the Left key position, select the key type as macro, add a new macro named Macro-left, and only add a left command to it Unlike ordinary keys, which need to control the length of the sent signal according to the duration of the finger pressing, the commands sent by the macro are the same as those triggered from the app, so this method can eliminate new problems introduced by the remote control firmware.