Sorry, the problem with RUKU maybe caused by remote firmware which modifies the frequency of signal , we are currently working on it, and the problem will be fixed in the subsequent version upgrade. Per the issue, you can use the following method to reassign all physical keys of X1-Remote in Activity by Edit----Assign keys to macro and add only one common command in macro. or pls kindly send a email to sofabaton@outlook.com, then we can send a picture to you for reference,

About Xfinity , if there is something wrong with the key response which could be caused by the frequency and length of the signal. we will update the firmware to fix the problem later.

Some remotes have four color keys, their function is related to the device you added. If your original remote doesn't have four color keys which means they are not assigned, you need to assign a normal command or macro command to it (Activity mode can assign macro command)

Thank you for your feedback, does your APPLE TV have auto-sleep function?And pls kindly confirm whether the device is in hibernation status when Bluetooth can't be controlled?

The direction is around and upwards (cannot transmit to the bottom of the hub) As long as there is a direction towards the Xfinity, it can be controlled Temporarily if there is something wrong with the key response which could be caused by the frequency and length of the signal. we will update the firmware to fix the problem later.

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300

1. Please make sure that the firmware of the remote control is the latest version, and operate Me--X1 settings--Firmware update for X1-Remote in the app. When upgrading, please put the remote control and the hub together to avoid the upgrade failure due to slow data transmission over long distances. . 2. The lost hub problem you mentioned may be that the transmitted data is lost and an error is reported during automatic data synchronization. In order to avoid similar situations, modify the settings in the app, such as creating activities, etc. When synchronizing data, try to keep the remote control close to the hub. If the lost hub prompt appears, you can restore it through set---sync 3. We will update the firmware to optimize data synchronization and avoid false positives

About your devices, we have added for you. Search Brand：Telekom Model：MagentaTV

About your devices, we have added for you. Search Brand：Pace Model ：PXD01ANI I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

Sorry that I did not reply in time. Brand: Denon Model: AVR-S720W-1 has been added to the codebase. The Monoprice 8X1 device has been marked and we will try to add it to the codebase. It is suggested that you can add Monoprice 8X1 directly through the learning function.