1. Please make sure that the firmware of the remote control is the latest version, and operate Me--X1 settings--Firmware update for X1-Remote in the app. When upgrading, please put the remote control and the hub together to avoid the upgrade failure due to slow data transmission over long distances. . 2. The lost hub problem you mentioned may be that the transmitted data is lost and an error is reported during automatic data synchronization. In order to avoid similar situations, modify the settings in the app, such as creating activities, etc. When synchronizing data, try to keep the remote control close to the hub. If the lost hub prompt appears, you can restore it through set---sync 3. We will update the firmware to optimize data synchronization and avoid false positives

About your devices, we have added for you. Search Brand：Telekom Model：MagentaTV

About your devices, we have added for you. Search Brand：Pace Model ：PXD01ANI I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=hMSmvxwDeI4

Sorry that I did not reply in time. Brand: Denon Model: AVR-S720W-1 has been added to the codebase. The Monoprice 8X1 device has been marked and we will try to add it to the codebase. It is suggested that you can add Monoprice 8X1 directly through the learning function.

hello, to help you properly, pls kindly send a problem video to our after-sales team(SofaBaton@outlook.com) for checking, then we can see the problem you described clearly, tks for your patience. And kindly tell us the Specific Model of your device(such as: Brand:LG Model: 60UF7300) in the email as well, tks

omnidirectional

Please update to the latest version 3.2.2 and then reuse macros

Please update to the latest version 3.2.2 and then reuse macros

We are very sorry that we did not find the relevant "TV" button data to enable all background applications to open and close

Can the device be controlled via the app but not the X1 remote control? If yes, please check whether the firmware of the remote control is the latest version in the app: Me-X1 settings--Firmware update for X1 Remote. Also, please let us know the model of your Sony TV and we will check the codebase further.