hello, pls try to add the device via wi-fi to check if the problem still exist or not. Make sure your device is turned on and connected to wi-fi. The devices found after scanning can be added by clicking the list. If still no help, could you kindly provide an operation video to us then we can see how you added the device and the no key prompts on the app screen. Our tech department need these information do some testing and solve the problem for you asap, tks for your patience and understanding.

Per the issue, suggest kindly use the hub's charger to charge the remote around 1 hour and check if the remote could power on or not, tks

Per the issue, pls kidnly try below tips： 1, Please make sure the router you are using is already connected to the external network normally, synchronize and reset the router, if the router comes with HomeShield Pro function, please turn off the HomeShield Pro function to try or authorize to let X1 access, this function may prevent the HUB access. 2, Refer to the link to the distribution network https://www.youtube.com/watch?v=fvCGN_Bmmf4. 3, Make sure the phone and the HUB are connected to the same router, 4, Make sure the distance between HUB and router is not too far. 5, If the device is not found through the above actions, please use another cell phone to share a hotspot, use this hotspot as a router, let both the HUB and cell phone connect to this hotspot, and then see if the device can be searched or not.

Sorry, it could be something wrong with the remote, to help you properly, suggest kindly provide your order number and problem video/ picture to our after sales team sofabaton@outlook.com for checking at first who will help you solve the problem properly, tks for your patience and understanding.

Glad to hear that the problem has been solved, if any problem, pls no hesitate to contact us.

Please try to fix it via the app 1. In device mode, Edit---Add/Repair keys, find ''power'', click repair, select "filter instructions from could data", then you can test whether other power keys of Denon brand are valid. to confirm the replacement. 2. If the above methods cannot be controlled normally, it is possible that the code of the original power key is correct, but the signal length is insufficient. You can switch X1-Remote to device mode, select the power button on the remote control LCD, and press and hold to test whether it is valid. (long press to send a longer signal) If you press OK for a long time, you can modify it in the app. In device mode, Edit---Macro settings for turn on/off, click the power command and add a duration of 0.5s or 1s. (Note that both turn on and turn off the need to be set. )

Sorry, currently do not support it, if you would like to change the TV, pls kindly create a new activity, tks for your understanding.

Per the long press function, you can create this device as an Activity, and then assign a long press function to the function you want, through edit--assign key for X1-Remote, and use long press and short press to distinguish the function

We have added the device for you, As usual it will take some time then the data will be synchronized with the database。 You can search Brand：Yamaha Model：RX-V863 after 24 hours，pls kindly wait patiently fo it,

Sorry to hear that, X1 deos not support HTTP command control currently, and will pass your feedback to our engineers team , tks for your support.