Use the app to operate: Me-X1 settings--Firmware update for X1 Remote.  When upgrading, please put the hub and the remote control together to avoid too far to upgrade. too slow to fail

The U1 does not support Activity, although you can use macro for some functions, the U1 does not record power and source status, which may lead to confusing switching. Not sure whether the problem you mention is caused by Activity, if you have Activity requirements, maybe X1 is more suitable for your needs

Sorry, U1 does not support backup settings.

Sorry, the problem with RUKU maybe caused by remote firmware which modifies the frequency of signal , we are currently working on it, and the problem will be fixed in the subsequent version upgrade. Per the issue, you can use the following method to reassign all physical keys of X1-Remote in Activity by Edit----Assign keys to macro and add only one common command in macro. or pls kindly send a email to sofabaton@outlook.com, then we can send a picture to you for reference,

About Xfinity , if there is something wrong with the key response which could be caused by the frequency and length of the signal. we will update the firmware to fix the problem later.

Some remotes have four color keys, their function is related to the device you added. If your original remote doesn't have four color keys which means they are not assigned, you need to assign a normal command or macro command to it (Activity mode can assign macro command)

Thank you for your feedback, does your APPLE TV have auto-sleep function?And pls kindly confirm whether the device is in hibernation status when Bluetooth can't be controlled?

The direction is around and upwards (cannot transmit to the bottom of the hub) As long as there is a direction towards the Xfinity, it can be controlled Temporarily if there is something wrong with the key response which could be caused by the frequency and length of the signal. we will update the firmware to fix the problem later.

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300

1. Please make sure that the firmware of the remote control is the latest version, and operate Me--X1 settings--Firmware update for X1-Remote in the app. When upgrading, please put the remote control and the hub together to avoid the upgrade failure due to slow data transmission over long distances. . 2. The lost hub problem you mentioned may be that the transmitted data is lost and an error is reported during automatic data synchronization. In order to avoid similar situations, modify the settings in the app, such as creating activities, etc. When synchronizing data, try to keep the remote control close to the hub. If the lost hub prompt appears, you can restore it through set---sync 3. We will update the firmware to optimize data synchronization and avoid false positives