Suggest kindly refresh the website address, and try it again, any difference?

Sorry, the problem with RUKU maybe caused by remote firmware which modifies the frequency of signal , we are currently working on it, and the problem will be fixed in the subsequent firmware version . Temporarily you can use the following method to reassign all physical keys of X1-Remote in Activity by Edit----Assign keys to macro and add only one common command in macro. or pls kindly send a email to sofabaton@outlook.com, then we can send a picture to you for reference

I'm so sorry for the all inconvenience, have passed your feedbacks to our engineers team and they will optimize the app asap, pls kindly help us wait patienly for it, tks for your patience and understanding.

Per the issue, pls use key assignment to change different inputs to the device I took a video for you, hope it can help you better know how to Reassign Function https://youtu.be/HTKHJ2psmJ0

Have checking it with our tech department that the lost hub problem you mentioned could be an error reported by the loss of transmitted data during automatic data synchronization. To avoid similar situation, modify the settings in the app, such as creating activity, etc., if there is a lost hub prompt, you can recover it via set--sync And we will issue new firmware to optimise data synchronisation to avoid false positives soon, pls kindly help us wait patiently for it, tks

Sorry, Bluetooth devices do not support adding buttons currently We will pass the feedbacks to our engineers team to consider the new Bluetooth device control issues

Do you mean that the Key bounce or double press? If yes, it could be the firmware of remote control has modified the frequency of signal transmission, we are currently dealing with it, and the subsequent firmware version will fix this problem. You can use the following method to reassign all the physical keys of X1-Remote in Activity by Edit ----Assign keys to macro, and add only one common command in macro

Per the issue, to help you properly, pls kindly tel us the specific model of your BlueSound Node. Such as: Brand:LG Model: 60UF7300

Will pass your feedback to related department, tks

Have replied your question via email, pls kindly check.