Hello, STB ------- set top box----A device that converts video content to analog or digital TV signals Pro------Projector, PA----- Pro Audio，about the box, you could take device like apple tv 4k box as a reference. hope above informatyion could offer help.

We're working on a solution to the Apple TV hibernation problem, and temporarily we recommend that pls kindly do not set Apple TV to hibernate status.

1. About Philips hue, we will optimize further. Do you mean that the new version does not work with philips hue? Can you elaborate on the problem. Currently after adding a device, if bridge is connected to multiple lights. Each light will have power on and power off command buttons to control them separately. 2. Add or delete the function of the device in the Activity to ensure that no other problems are introduced. We will consider adding it in the subsequent version. 3. Rename function will be added in the recent version update (before 6/15) 4. Reorder the screen commands function will temporarily introduce other software problems, after solving the problem, we will consider opening the sorting function 5. Because IR control is one-way communication, hub can't get information from TV directly. So the channel collection function may not be simplified temporarily.

Thanks for your suggestion The suggestion you mentioned to set the switching delay as a built-in function may be a little different from the current control logic. We will determine whether it can be set to open the function in the device after evaluation. Of course, in the current version, you can add a time delay for each switch individually in the Activity's Startup setting or macro to achieve the same purpose. Note: To set a time delay, you need to move the delay after the command, you can sort by moving it up and down.

Per the issue, if you would not liker to use the long press function,suggest kindly through edit--assign key for X1-Remote, and set the long press and short press to the same function to fix the problem, then you do not need delete the activity.

hello, If you would like to use usb-c source with the usb-c cable to charge X1, pls kindly make surre the input voltage is 5V, from our tech department testing, if the voltage is not 5v which could not charge the X1, tks for your understanding. FYI, the input voltage of remote is 5v/0.4A, for hub is 5V/2A

hello, pls try to add the device via wi-fi to check if the problem still exist or not. Make sure your device is turned on and connected to wi-fi. The devices found after scanning can be added by clicking the list. If still no help, could you kindly provide an operation video to us then we can see how you added the device and the no key prompts on the app screen. Our tech department need these information do some testing and solve the problem for you asap, tks for your patience and understanding.

Per the issue, suggest kindly use the hub's charger to charge the remote around 1 hour and check if the remote could power on or not, tks

Per the issue, pls kidnly try below tips： 1, Please make sure the router you are using is already connected to the external network normally, synchronize and reset the router, if the router comes with HomeShield Pro function, please turn off the HomeShield Pro function to try or authorize to let X1 access, this function may prevent the HUB access. 2, Refer to the link to the distribution network https://www.youtube.com/watch?v=fvCGN_Bmmf4. 3, Make sure the phone and the HUB are connected to the same router, 4, Make sure the distance between HUB and router is not too far. 5, If the device is not found through the above actions, please use another cell phone to share a hotspot, use this hotspot as a router, let both the HUB and cell phone connect to this hotspot, and then see if the device can be searched or not.

Sorry, it could be something wrong with the remote, to help you properly, suggest kindly provide your order number and problem video/ picture to our after sales team sofabaton@outlook.com for checking at first who will help you solve the problem properly, tks for your patience and understanding.