On May 7th, we updated the APP to version 3.2.1 and fixed the Bug that macros could not be used. Please update the APP

We have repaired your device, please remove the added device and add it again to get the latest data Brand: Arris Model: VIP2952-1

Thanks for your feedback, this could indeed be caused by a firmware update. Are you using IR to control the apple TV? If you added Apple TV before 4/30, you can re-add the Apple TV device and download the new code library. Please try OK and then delete the old one In order to match the new firmware and increase the long-press function, we have updated the code base of Apple TV in the database. If you still have problems after the update, please let us know We will find the problem and optimize it as soon as possible. According to your feedback, you can also use the following methods to temporarily solve the problem Please create Apple TV as Activity, after assigning all keys, go to Edit---Assign keys for X1-Remote, reassign the navigate buttons, select marco, and add a tnavigate button command for macro. For example: assign the Left key position, select the key type as macro, add a new macro named Macro-left, and only add a left command to it Unlike ordinary keys, which need to control the length of the sent signal according to the duration of the finger pressing, the commands sent by the macro are the same as those triggered from the app, so this method can eliminate new problems introduced by the remote control firmware.

You can create an Activity, compose the associated devices into an Activity, configure the source information, and automatically open when switching between different Activity. You can also close all activities by pressing the off key in the upper left corner of the remote control

Please make sure that the firmware of the remote control is the latest version, and operate Me--X1 settings--Firmware update for X1-Remote in the app. When upgrading, please put the remote control and the hub together to avoid the upgrade failure due to slow data transmission over long distances. Also, please keep your phone wifi connected. The lost hub problem you mentioned may be that the transmitted data is lost and an error is reported during automatic data synchronization. In order to avoid similar situations, usually modify the settings in the app, such as creating activities, etc. When synchronizing data, try to keep the remote control close to the hub.

There are several reasons why the source cannot be switched automatically. Please check the problem and fix it according to the current equipment condition. 1. The on/off time of some TVs/Receivers is long (maybe 10-20 seconds), but when the activity starts, the default boot time is not delayed, and the next command such as switching the input source will be executed immediately. In this case The switched signal is not received by the TV//Receiver, so it cannot be executed successfully. If this is the case, you can add a power on/off delay command in the APP through device edit----macro settings forturn on/off. Or add the delay command to the boot command in the startup settings of the Activity. 2. The source configuration is incomplete. The correct implementation of Activiy needs to ensure that all information of the source configuration is accurate, including the source switching method, the source button, the current source location of the TV/Receiver, and the location of the Activity target source. If any information is wrong, it may lead to source switching error. The operations to repair the source are as follows: 1) If only the source is not switched accurately, you can operate Set---Fix through X1-Remote, and switch to the current source position by clicking on the scroll wheel (tell X1, the current source position of the TV/receiver, not the current source position). Open or about to open Activity location), then go back and select the desired Activity 2) If the input source of Activity is changed (such as connecting HDMI1 to HDMI2), you need to modify it in the app, and check or change the input source through Edit---Startup settings. After the modification, the remote control can be manually synchronized through set--sync to avoid operation when the remote control is not successfully synchronized. 3) If the source list changes, it may affect all activities that contain this device. You need to go to Edit---Startup settings to check that the input source is correct. If it is incorrect, you need to modify and save it.

After the remote control screen is off, do you use the upper right arrow (return to the previous level) key to wake up? If you press this key, it may be that the screen switches to another interface, causing the remote control to no longer correspond to the current Activity. will fix this. It is temporarily recommended that you use the scroll wheel or click to wake up the device, this action will not send the function

Sorry, there were some revisions in the last certification, and the resubmission is still under certification

Code library has been added Brand: Samsung Model: LN-46A550P3F, key assignment

The Apple TV volume actually controls the TV volume, not the Apple TV itself. Use the button assignment to assign the volume of other devices to the Apple TV to achieve volume control