we have added the device for you,, pls kidnly add it via searching Brand：Benchmark Model:LA4 If you would like to distinguish the power on/off button , you can use edit---assign key function in app, assign the power off button of LA4 to the blue key of U1 and assign LA4's the power on button to the power button of U1 I have attached the reference video of how to reassign button, pls check: https://youtu.be/HTKHJ2psmJ0

Suggest try adding the pause/ right arrow key twice in the macro and setting the time interval between the two pause/ right arrow keys to 0 to increase the firing time of the key, any difference?

It is recommended that you set an Activity named V Stop, all other settings are the same as the Activity you watch TV, but add the play/stop command at the end of the program flow in the startup settings. When executing this Activity, you need to issue a voice command to alexa turn on V stop

If you do not mind, pls kindly send a email to SofaBaton@outlook.com, then we can send a picture to you for reference.

Hello, three times are in our code library, pls kindly search Brand Bose Model:Smart Soundbar 300 Brand：Sony Model： XR-55A80J Brand：Rogers Model：Ignite TV, per the button issue of rogers it was caused by remote firmware which modifies the frequency of signal , our engineers team are currently working on it, and the problem will be fixed in the subsequent version upgrade (it is expected to be issued in this Week). Per the issue, temporarily you can use the following method to reassign all physical keys of X1-Remote in Activity by Edit----Assign keys to macro and add only one common command in macro.

Sorry, IFTTT will not be supported temporarily, but we are considering an open API, which may help users who are familiar with programming to customize the control, pls kindly help us wait patiently for it, tks

hello, pls kindly check the reference video and check if the hub can be added or not: https://www.youtube.com/watch?v=fvCGN_Bmmf4.

I feel so sorry to tell you that our technical staff did not find the codes in the database library. If you can not add the Chromecast with Google TV via bluetooth or manual learning mode, suggest kindly provide your order number to sofabaton@outlook.com, our after-sales team will help you solve the problem properly, tks

hello, pls kindly click the Roku icon and follow the prompts in app to add the device, any difference? Per the api, there are still some major functions need to be added temporarily, api protocol is not available yet Tks for your patience and understanding.

hello, per the issue, suggest kindly use the original hub's charger to charge the X1 around 30 minutes, any difference? From some customer feedback which is helpful to solving the problem, If still no help, pls kindly provide order number and problem video to sofabaton@outlook.com directly, Our after-sales team will help you solve the problem properly, tks