It is still under certification, pls kindly help us wait patienly for it, if any update, will issue it on our BBS at the first time, tks for your patience and understanding.

sorry to hear that, per the problem 2 and 4, could you pls kindly provide a video to us, then we can pass it to our engineers team for checking?Once we confirmed the problem, will provide suitable solution to you. FYI, you can send the video to our email account: sofabaton@outlook.com, and pls offer the order number in email as well, tks.

Sorry for the inconvenience, have doubel confirmed it with our engineers team, the new firmware is still in testing process. will issue it in next week, tks for your patience and understanding.

When using Amazon Alexa, pls kindly pay more attention to below steps. 1. The account used to sign in Alexa should be the same as the one used to register in our app.. 2. Only Activity can be controlled by Alexa, if only device is available, the data obtained may be empty. If you want to control Alexa, you need create the device as an Activity, you can see more details of how to use third party voice smart speaker via the link directly( page 35) : http://www.sofabaton.com/X1%20user%20manual.pdf

Sorry, does not support add device to existing activity currently, if you would like to add a device, you need to creat a new activity, and will pass you feedback to our engineers team to check if it is possible to add the function in the future or not, tks for your understanding

hello, may I know whether you could log in the app or not?

Sorry for the delay, to help you properly, could you pls kindly provide a video to us then we can provide it to our engineers team for checking? Fyi, you can send video to sofabaton@outlook.com via emai, tks for your patience and understanding.

Pls delete the app and reinstall the latest app 3.2.3 from app store, and try to pair the remote again. When pairing, pls make the remote close to the phone. if still no help, pls kindly provide an opertaion video to our email account sofabaton@outlook.com then we can see how you paired the remote clearly, and provide suitable solution to you asap, tks for your patience.

To help you properly, pls kindly tell us the specific model of your device to us, such as Brand:LG Model: 60UF7300

Because the system records the position in the source list, such as Activity1, SAT is at position 01 in the system,. If you modify the list, add Game and the position is above SAT, it will show the position of 01. The result is that Activity1's source is also Game (because Game is at the 01 position now). That' why we suggest that the source list of the projector needs to be completely entered into the three source items of SAT, Game, and Blu-ray. and you can see the operation video for reference: https://www.youtube.com/watch?v=TFUja-P0TAM