Sorry for the all inconvenience, per the issue, suggest reassign all physical keys of U1-Remote at first, Then create a macro button for the command you need, and check if the problem still exist or not. You could see how to create macro button via the link: https://youtu.be/sohArzrBAMc

1) Search Brand：Cox Communications Model： AX061AEI Kindly noted: * Please do not cover the place where the signal is emitted (IR device) * Keep line-of-sight (IR Devices) 2) There is a video, hopes it can help you. https://www.youtube.com/watch?v=hMSmvxwDeI4

Sorry, per the button issue, pls reassign all physical keys of X1-Remote in Activity by Edit----Assign keys to macro and add only one common command in macro. or pls kindly send a email to sofabaton@outlook.com, then we can send a picture to you for reference,

As usual it need take around 24 hours then the data will be synchronized with the database, ps kindly wait patiently and try it later, tks

hello, per the issue, suggest turn off the mobile phone wifi at first and then open the app, you can connect the mobile phone wifi again, and check if the hub could be paired with app, tks

Sorry for the all inconvenience, to help you properly, could you pls kindly tell us the problem of your X1 in detail? Then we can help you solve it properly, tks

Have emailed you back , pls kindly check , tks

Sorry, it seems there is some misunderstanding, we just issued the new app(3.2.3) instead of firmware , the new firmware of x1 will be launched around the beginning of the June,

Sorry, it seems there is some misunderstanding, we just issued the new app(3.2.3) instead of firmware , the new firmware of x1 will be launched around the beginning of the June,

Learn from your Infrared devices: Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete. If not, please try it again and adjust the distance of 2 remotes. Kindly noted: *For IR DEVICES, Keep U1 Line-Of-sight with your original remote