sorry for the inconvenience, per the issue, may I know where are you located now? Our engineers team suspect that the server connection is unstable that causes the problem.

I'm very sorry for the problem you encountered. The engineer has fixed the problem. The firmware of the hub will be updated within this week, allowing the command repeats of a button to be adjusted individually through the repair key (equivalent to setting the duration of pressing). Of course, you can apply this setting to all commands. Please try it after the update.

There may be an error in getting the information here, normal information would show the name of the light + on/off, each light would be divided into on and off keys Our engineers team will further optimise the hue issue

Thank you for your feedback 1. We will look into the issue of slow Activity switching and fix it as soon as possible. 2. Activity will record the status of the TV, if Activity A is switched to B, the TV is a shared device,as usual the TV will stay on. If the TV is turned off and on again when switching, the program may be abnormal. Please provide a screenshot of the device or the Activity startup settings page, we will find out the reason and fix it. FYI, pls send screenshot to sofabaton@outlook.com, tks.

The power button of APPLE TV actually controls the TV rather than Apple TV itself, You can go to the APP and assign TV's power button to the physical keys of U1 for power control.

Will issue a new firmware to fix the problem, pls kindly help us wait patienly for it, tks.

Pls kindly delete the app at first and then download it from app store again , it will fix the problem,

Sorry for the inconvenience, our engineers team are currently working on it, and will issue new firmware to fix the problem, tks for your patience and understanding,

Sorry, the problem with RUKU maybe caused by remote firmware which modifies the frequency of signal , we are currently working on it, and the problem will be fixed in the subsequent version upgrade. Per the issue, temporarily you can use the following method to reassign all physical keys of X1-Remote in Activity by Edit----Assign keys to macro and add only one common command in macro. or pls kindly send a email to sofabaton@outlook.com, then we can send a picture to you for reference,

Per remote can not update, do you mean the updating progress is 0%, or it shows that there is no update or still ? If it is 0%, you can try to unplug the hub, exit the app and reopen it, re-pair and then manually update, From our engineers testing, it could work after doing above steps several time, tks for your patience.