It will be issued around 6/15, tks for your time

Per the issue, pls kindly pair the new remote control again via Me---X1 Settings---Pair a new X1-Remote with the hub. About the error code 1001 which means request has been time out , suggest kindly try to update the firmware again. FYI, if still could not update, pls plug the hub back in and repeat operations around 1-3 times, any difference? Tip: Pls place the old remote away from the hub when doing above steps, tks

You can use assign key function or create a marco, pls see the reference videos: How to Create Macro Function https://youtu.be/sohArzrBAMc how to Reassign Function https://youtu.be/HTKHJ2psmJ0

Sorry, our X1 does not support it currently,

Per the issue, to help you properly, pls kindly tell us the brand/ model and OS of your phone, and could you pls kindly offer some pictures to us then we can see the problem you described clearly, tks, FYI, you can send the pictures to us via email (SofaBaton@outlook.com),

Per the issue, if you do not mind, pls kindly provide an operation video to our email account SofaBaton@outlook.com In the video, pls kindly show how you proces the firmware update and the error message 1001 you mentioned, we need to pass the video to our engineers team for checking, tks

Hello, our engineers team have discussed the problem you menationed and did some tests , pls kindly check below information, tks. Sorry, as usual X1-HUB only supports pairing one remote at the same time, pairing multiple remotes may cause some problems when synchronising settings or upgrading the firmware of the remote. The problem of not being able to upgrade at the moment which is a bug, we will add a new function (pairing a new remote control and unbind the old one automatically) in a subsequent version upgrade. Temporarily , you can try the following ways to upgrade 1.Open the app and pair a new remote control with the hub via Me---X1 Settings---Pair a new X1-Remote with the hub. 2. Take the old remote away from the hub, preferably more than 20m away from a wall or into a metal box (to block the signal) 3. Open the app, Me --- X1 Settings --- firmware update for X1-Remote, you can upgrade after detecting the update. If the progress page of the app is at 0% during the update process, exit the app, plug the hub back in and repeat operations around 1-3 times. Tks for your patience and understanding.

Hello, our engineers team have discussed the problem you menationed and did some tests , pls kindly check below information, tks. Sorry, as usual X1-HUB only supports pairing one remote at the same time, pairing multiple remotes may cause some problems when synchronising settings or upgrading the firmware of the remote. The problem of not being able to upgrade at the moment which is a bug, we will add a new function (pairing a new remote control and unbind the old one automatically) in a subsequent version upgrade. Temporarily , you can try the following ways to upgrade 1.Open the app and pair a new remote control with the hub via Me---X1 Settings---Pair a new X1-Remote with the hub. 2. Take the old remote away from the hub, preferably more than 20m away from a wall or into a metal box (to block the signal) 3. Open the app, Me --- X1 Settings --- firmware update for X1-Remote, you can upgrade after detecting the update. If the progress page of the app is at 0% during the update process, exit the app, plug the hub back in and repeat operations around 1-3 times. Tks for your patience and understanding.

Sorry for the inconvenience, per the issue, if you would like to update the new remote, temporarily suggest kindly place the old remote away from the hub, then you can update the firmware of the new remote normally, for unbind function you mentioned, our engineers team will add the feature in subsequent version, pls kindly help us wait patiently for it, tks

Sorry for the all inconvenience, have passed your feedback to our engineers team who will add the feature in subsequent versions , tks for your patience and understanding.