Sorry for the inconvenicne, the database of the device is special , our engineers team are trying to dealing with it , per the issue, to track the case easier, could you pls kindly provide your email account to us? If there is any update, we will let you know at first or you can send the email to sofabaton@outlook.com directly, tks for your patience and understanding.

Australia is far away from the US, it could be the server connection does not stable that causes the update failure,, Per the issue, if the update is unsuccessful, suggest change the time to update the firmware, such as if you updated the firmware at night before, pls kindly try to update the firmware during the daytime now, it should be updated successfully. And we will add servers to solve this problem in the future. tks for your patience and understanding

Sorry, still need some time to finish the certification, if everthing goes well, it could be available around August, and once it is available, we will issue it on our BBS, tks for your patience.

Hello, pls kidnly try to add the device via bluetooth mode, pls kindly chcefk below steps: 1.Search or select your device in the list(if you can not find your device, you can try to select “other”) 2.Confirm the device information and submit it so that you can download the code to the hub 3. Use the original remote control to pair the device with sofabaton x1 via bluetooth

1. Alexa can only sync Activity, not device, please make sure your hub has created Activity. 2. The wifi connected to the Hub needs to support internet connection as well. 3., Pls kindly tap the Scenes icon and check if you could find activity or not( if you need reference picture of Scenes, pls send an email to SofaBaton@outlook.com), tks

Tks for you fedback, we will repair the database asap, Temporarily suggest that you can use the key assignment function in app , for example: assign Volume + position as volume-down command to fix the problem

We have added the device for you, As usual it will take some time then the data will be synchronized with the database, pls kindly wait patiently for it, You can try to add it via searching  Brand：Samsung Model：65Q95B after 24 hours.

Sorry, Sonos does not have the volume + - function currently. You can only control the volume percentage through buttons, such as 50%. If you use the X1 remote control, it is recommended that you temporarily assign different volumes to the physical buttons on the remote control. And we will improve the use of sonos in subsequent versions, tks for your understanding.

Current wifi communication is indeed blocked by firewalls by mistake, our new firmware will update the standard protocol for wifi connections and should fix this issue. The firmware is scheduled to be updated on 6/24, but it requires you to update the app and firmware and then exit the app to allow the hub's wifi to update its configuration automatically (which may take a few minutes). Once the update is complete the hub will be able to use the new connection and avoid communication being blocked

We have added the device for you, pls kindly search Brand：Sharp Mode：Roku TV