If you do not mind, pls kindly send a email to SofaBaton@outlook.com, then we can send a picture to you for reference.

Hello, three times are in our code library, pls kindly search Brand Bose Model:Smart Soundbar 300 Brand：Sony Model： XR-55A80J Brand：Rogers Model：Ignite TV, per the button issue of rogers it was caused by remote firmware which modifies the frequency of signal , our engineers team are currently working on it, and the problem will be fixed in the subsequent version upgrade (it is expected to be issued in this Week). Per the issue, temporarily you can use the following method to reassign all physical keys of X1-Remote in Activity by Edit----Assign keys to macro and add only one common command in macro.

Sorry, IFTTT will not be supported temporarily, but we are considering an open API, which may help users who are familiar with programming to customize the control, pls kindly help us wait patiently for it, tks

hello, pls kindly check the reference video and check if the hub can be added or not: https://www.youtube.com/watch?v=fvCGN_Bmmf4.

I feel so sorry to tell you that our technical staff did not find the codes in the database library. If you can not add the Chromecast with Google TV via bluetooth or manual learning mode, suggest kindly provide your order number to sofabaton@outlook.com, our after-sales team will help you solve the problem properly, tks

hello, pls kindly click the Roku icon and follow the prompts in app to add the device, any difference? Per the api, there are still some major functions need to be added temporarily, api protocol is not available yet Tks for your patience and understanding.

hello, per the issue, suggest kindly use the original hub's charger to charge the X1 around 30 minutes, any difference? From some customer feedback which is helpful to solving the problem, If still no help, pls kindly provide order number and problem video to sofabaton@outlook.com directly, Our after-sales team will help you solve the problem properly, tks

Sorry for the inconvenience, per the first problem, could you pls kindly send a video to sofabaton@outlook.com for checking , tks for your patience. For the lost hub issue which is only a failure due to data loss in the process of updating data. It is not really lost. It can be operated on the remote control. Press the return key of the upper right arrow to exit the prompt, and the remote control can still be controlled normally.

Per the problem 1, will let our tech department check the database of the samsung TV for you. For problem 2, It is recommended to create a macro button under Activity, such as channel 247, then create a macro to execute the commands of the three keys of 2, 4, and 7. You can add it via key favorites or the new macro in Assign key for X1-Remote. Selecting key favorites which is only displayed on the screen. or select the assign key for X1-Remote and it will be assigned as a physical key (which can be controlled by one key on the remote )

I'm so sorry for the inconvenience, have double checked it with our engineers team, because there are some functions need to be double tested , the issue time has been delayed. It is expected to be issued within next week, pls kindly help us wait a few days, tks.