pls kindly tell us which button's long press function does not work, tks FYI, if you pressed the button in app directly, any difference?

sorry for the inconvenience, our engineers team are working for it, pls kindly help us wait patienely for it, tks

Noted, will pass these information to our engineers team for checking, if there is any update, will let you know at first.

Sorry to hear that, to help you properly, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the hub can be added or not

hello， pls kindly try to add the audio via searching Brand: Onkyo Model: TX-NR525 Any difference?

hello, to help you properly, pls kindly provide a video to after-sales team who will help you solve the problem properly, tks

If the custom command added is IR, you can add a new Device A through the Learning Pass. Then learn the buttons that need to be customized. 2. Combine the Bluetooth device with device A to create an Activity. The button is assigned as a Bluetooth device by default. Finish adding 3. In Activity mode, Edit---assign keys for X1-Remote, and assign the custom keys to the appropriate buttons

We have added the samsung Tv to you, Pls kindly try to add the device via searching Brand：Samsung Model：LN-52B550K1F Per xfinity, pls kindly don't cover Xfinity and don't hide behind the TV, any difference?

Per the issue, please try to correct the power state, and then see if it could normal. 1) Open Activity first, if sony is not turned on normally, please open it manually. 2) Press off to close all activities, if sony TV is not closed, please close it manually. 3) Open Activity again after 10s, and see if sony TV is turned on normally. Sometimes the Activity cannot be used because the switch state recorded by the device is disordered. In this case, it is generally only necessary to make the actual state of the TV consistent with that recorded by the Activity. If above still no help, Please provide the specific model number of your sony TV to us for checking, tks

To help you properly, pls kindly provide the specifc model of your device to us, such as Brand:LG Model: 60UF7300 Then we can pass it to our engineers team for checking, tks