Will issue a new firmware to fix the problem, pls kindly help us wait patienly for it, tks.

Pls kindly delete the app at first and then download it from app store again , it will fix the problem,

Sorry for the inconvenience, our engineers team are currently working on it, and will issue new firmware to fix the problem, tks for your patience and understanding,

Sorry, the problem with RUKU maybe caused by remote firmware which modifies the frequency of signal , we are currently working on it, and the problem will be fixed in the subsequent version upgrade. Per the issue, temporarily you can use the following method to reassign all physical keys of X1-Remote in Activity by Edit----Assign keys to macro and add only one common command in macro. or pls kindly send a email to sofabaton@outlook.com, then we can send a picture to you for reference,

Per remote can not update, do you mean the updating progress is 0%, or it shows that there is no update or still ? If it is 0%, you can try to unplug the hub, exit the app and reopen it, re-pair and then manually update, From our engineers testing, it could work after doing above steps several time, tks for your patience.

Below is the answer from our engineers team, pls kindly check: 1. Activity will track the on/off state of the device and make a judgment on whether it needs to be turned off/on. But this requires the device could only change the power state in the Activity, not switch the power through the device 2. Regarding the second point, you can edit the device information, Edit---Power settings-----Always on, unless the Off key ispressed, so that the TV will not be turned off when switching 3. The problem of slow activity, we will improve it in the future 4. The code base is incomplete, please provide the brand and model of the device, and we will try to add it to the database, tks for your support

Sorry, there is no infrared function on the X1-Remote, it only communicates with the hub

The power for the Apple Tv is actually to control the Tv rather than the Apple Tv itself, For U1, you can use button allocation to assign power from other devices to the apple Tv for power control I took a video for you, hope it can help you better know how to Reassign Function https://youtu.be/HTKHJ2psmJ0

Per the long press function, pls confirm that your remote and huib are on the latets firmware. The remote needs to be manually updated. Use the app to operate: Me-X1 settings--Firmware update for X1 Remote. When upgrading, please put the hub and the remote control together to avoid too much distance. After updating, suggest create this device as an Activity, and then assign a long press function to the navigate_left/navigate_right, through edit--assign key for X1-Remote in app. Per xbox 360, pls try to add it via searching brand Microsoft Model：Xbox 360

It will be issued around 6/15, tks for your time