hello, to help you properly, pls kindly help us confirm below steps: 1. Which method did you add your device, bluetooth or infrared? 2. What does the status indicator of the HUB when it cannot be controlled? Does LOST HUB show on screen of the remote ?

hello, may I know the firmware has been upated successfully? per lost hub which is the speed of firmware upgrade or data synchronization too slow . as usual prompts after interruption. It is not really lost. pls kindly press the return key of the arrow in the upper right corner to exit the prompt, and the remote can still be controlled normally

sorry for the inconvenience, per lost hub which is the speed of firmware upgrade or data synchronization too slow . as usual prompts after interruption. It is not really lost. pls kindly press the return key of the arrow in the upper right corner to exit the prompt, and the remote can still be controlled normally

hello, pls re-sysnc the remote , unplug the hub and wiat 2-3 minutes, and then plug it again, any difference? FYI, may i know the button could work in device mode rather than activity?

sorry for the delay, if you do not mind, pls provide the specific model of your device to us, then we can pass the problem to our engineers team for checking, tks

We will pass your feedback to the engineer, temporarily if the mobile phone is connected to the VPN, it may cause the connection to the hub to be slow or unable to connect, tks for your understanding

hello, pls try the original hub's charger to charge the remote, any difference? If still no help, pls kindly provide your order number and problem video to our after-sales team sofabaton@outlook.com who will help you solve the problem properly. FYI, pls try to charge the remote and show it in the video.

pls kindly try to re-sync the remote and unplugged hub waited 2 to 3 minutes, any difference?

Hello, pls use the original hub's charger to charge to charge the remote , any difference?

hello, to help you properly, per remote stops working, pls kindly send a video to SofaBaton@outlook.com for checking