sorry to bother you, to help you properly, pls kindly help us confirm below steps: 1. Which method did you add your device, bluetooth or infrared? 2. What does the status indicator of the HUB when remote cannot work? Does LOST HUB show on screen of the remote ?

Tks for your sharing, X1 supports bluetooth, iR and wifi . FYI, Only supports three wifi devices currently : ROKU, Philips hue, Sonos

Dear, sorry for the all inconvenince, to help you properly, coudl you pls kidnly decsribed the problem in deatils, then we can help you solve the problem propelry, tks for your time.

hello, to help you properly, pls kindly help us confirm below steps: 1. Which method did you add your device, bluetooth or infrared? 2. What does the status indicator of the HUB when it cannot be controlled? Does LOST HUB show on screen of the remote ?

hello, may I know the firmware has been upated successfully? per lost hub which is the speed of firmware upgrade or data synchronization too slow . as usual prompts after interruption. It is not really lost. pls kindly press the return key of the arrow in the upper right corner to exit the prompt, and the remote can still be controlled normally

sorry for the inconvenience, per lost hub which is the speed of firmware upgrade or data synchronization too slow . as usual prompts after interruption. It is not really lost. pls kindly press the return key of the arrow in the upper right corner to exit the prompt, and the remote can still be controlled normally

hello, pls re-sysnc the remote , unplug the hub and wiat 2-3 minutes, and then plug it again, any difference? FYI, may i know the button could work in device mode rather than activity?

sorry for the delay, if you do not mind, pls provide the specific model of your device to us, then we can pass the problem to our engineers team for checking, tks

We will pass your feedback to the engineer, temporarily if the mobile phone is connected to the VPN, it may cause the connection to the hub to be slow or unable to connect, tks for your understanding

hello, pls try the original hub's charger to charge the remote, any difference? If still no help, pls kindly provide your order number and problem video to our after-sales team sofabaton@outlook.com who will help you solve the problem properly. FYI, pls try to charge the remote and show it in the video.