Per the issue, if you select the wifi device in device list which will cause other keys in the Activity to require a long press of 0.5s before the code will be repeated (long press function). Our engineers team will optimize the function in subsequent version, pls kindly use the temporarily Solutions to solve it, tks ① for wi-fi devices, a long press of more than 0.5 seconds is required before the long press function can be implemented. ② For other devices,, pls select a non-wi-fi device in device list and return to activity then the long press function could work well.

hello, pls kindly try to add the device via searching Denon Model: AVR-S760H-1 After adding the device successfully, pls edit---assign the power button to the physical key of X1, any difference?

If you switch multi-digit channels frequently, it is recommended to set the macro button to trigger with one click. 1). Create the device as an Activity. This Activity can be a single device or together with other devices 2). In Activity mode, Edit----Assign keys for X1-Remote or Keys favorites (one is assigned to the physical key, the other is only displayed on the screen) 3). According to the prompt, choose to add Macro keys. If it is channel 1542, you can set a macro named 1542, including four commands 1, 5, 4, and 2.,

For problem 1, the remote and HUB deliver data through RF custom 2.4G. The LOST HUB appears on the remote because the remote has serious packet loss during OTA upgrade pls kindly press the return key of the arrow in the upper right corner to exit the prompt, and the remote can still be controlled normally. In addition, when OTA updating or data synchronization from the HUB, the distance between hub and remote should be within 5 feet. For the second question, Please kindly tell us the specific model of your devicE to us , such as Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.

Sorry, About your device: TVIP S-box v. 605 I feel so sorry to tell you that our technical staff did not find the codes in the database library. Per the issue, suggest try to add it via bluetooth mode,lease refer to the following steps: First add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

hello, per apple tv, pls clicking the apple tv icon and follow the prompts in app to add it .

hello, we have issue new app as well, pls kindly delete the old one, and install the latest app 3.2.4 from google play/app store again, will the problem still exist ?

hello, may I know if the firmware of the hub and remote have been upodated successfully? Or just update the firmware of the hub?

hello, pls kindly update the firmware of the hub and remote separately at first, then pls choose your device , edit----- repair key ----select the power on button----- -command repeats, pls try the repeats separately and check which one could work with your device. If you confirmed the repeat command works, pls apply to all commands, Fyi, if you need reference pictures, pls send email to sofabaton@outlook.com

hello, if you do not mind, pls kindly provide a video to our after-sales team sofabaton@outlook.com, once we confirmed teh problem, will help you solve the problem asap