Pls confirm whether the FIRE TV can be controlled in device mode. If yes, which means that it has been added correctly (requires fire TV and Hub have been paired via bluetooth) 2. In the Activity, the home key and direction key need to be assigned to fire TV, then the keys can be effectively controlled. If the assignment is wrong during creation, you need to assign the key function through Edit---Assign keys for X1-Remote. 3. In addition, the fire TV is controlled by bluetooth. It may take a while for the bluetooth connection to be connected when switching. You can check whether the sofabaton is connected in the settings of the fire TV.

It is still under certification, pls kindly help us wait patienly for it, if any update, will issue it on our BBS at the first time, tks for your patience and understanding.

sorry to hear that, per the problem 2 and 4, could you pls kindly provide a video to us, then we can pass it to our engineers team for checking?Once we confirmed the problem, will provide suitable solution to you. FYI, you can send the video to our email account: sofabaton@outlook.com, and pls offer the order number in email as well, tks.

Sorry for the inconvenience, have doubel confirmed it with our engineers team, the new firmware is still in testing process. will issue it in next week, tks for your patience and understanding.

When using Amazon Alexa, pls kindly pay more attention to below steps. 1. The account used to sign in Alexa should be the same as the one used to register in our app.. 2. Only Activity can be controlled by Alexa, if only device is available, the data obtained may be empty. If you want to control Alexa, you need create the device as an Activity, you can see more details of how to use third party voice smart speaker via the link directly( page 35) : http://www.sofabaton.com/X1%20user%20manual.pdf

Sorry, does not support add device to existing activity currently, if you would like to add a device, you need to creat a new activity, and will pass you feedback to our engineers team to check if it is possible to add the function in the future or not, tks for your understanding

hello, may I know whether you could log in the app or not?

Sorry for the delay, to help you properly, could you pls kindly provide a video to us then we can provide it to our engineers team for checking? Fyi, you can send video to sofabaton@outlook.com via emai, tks for your patience and understanding.

Pls delete the app and reinstall the latest app 3.2.3 from app store, and try to pair the remote again. When pairing, pls make the remote close to the phone. if still no help, pls kindly provide an opertaion video to our email account sofabaton@outlook.com then we can see how you paired the remote clearly, and provide suitable solution to you asap, tks for your patience.

To help you properly, pls kindly tell us the specific model of your device to us, such as Brand:LG Model: 60UF7300