Dear customer, Thank you for your feedback. It'll get back to the product manager on this point! Have a nice day!

Chris, Good day! Please connect with us by email: Service@sofabaton.com

For this issue, please try to use the 'return' button on the top of remote.

Dear customer, Thank you for your feedback. 1. It's unable to change the order of the Macro/Favourite buttons hat appear on the Activities Screen. If you want to change it， please delete the macros and re-add it. 2. Long Press key still exists on some devices which is depends on the original remote. Hope you have a nice day!

Dear customer, Good day！ could you please share the problem in more detail?

Thanks for your feedback, our techs will improve this problem as soon as possible.

Thank you for contacting us, the signal of X1 is sent from hub, we suggest you to point the remote control to hub when learning

For your case, I am sorry to tell you that your device can not be added to our database. It is suggested to try to use Bluetooth mode or manual learning mode to check if could make your device work well or not.

Thank you for your feedback. About your device: Unfortunately, our technical staff was unable to find the codes in the database library. We recommend trying Bluetooth Mode or IR Learning Mode to determine if they can make your devices function properly.

Thank you for your feedback. About your device: Unfortunately, our technical staff was unable to find the codes in the database library. We recommend trying Bluetooth Mode or IR Learning Mode to determine if they can make your devices function properly.