• SofaBaton
    • 16releases
    • 2022comments
Comments made
  • X1 and PHILIPS Hue 1 year ago

    Dear customer, Sorry for the delay responce. Itis noted that our products only support Philips hue on and off. For the issue you mentioned, could you please share us more details, THX!

  • Lift wake go to activities 1 year ago

    Regarding jumping to the menu page, not sure if you use the back button in the top right corner every time you wake up the remote, if so, please use the scroll wheel to light up the screen, so it won't switch the remote screen.

  • Lift wake go to activities 1 year ago

    Moreover, the remote control is kept on the interface before the screen is rested. If it was on the activity page before the screen was rested, it's still here when the screen is lit. If it defaults to ACTIVITY when the screen is lit, maybe some users will have a problem with this.

  • Lift wake go to activities 1 year ago

    Dear customer, Thank you for your feedback. Regarding this suggestion, we have already fed back to the product manager, please stay tuned! Have a nice day! Sincerely Ruby SofaBaton Support Team

  • Set should be Settings 1 year ago

    Dear customer, Thank you for your feedback. It'll get back to the product manager on this point! Have a nice day!

  • New X1S 1 year ago

    Chris, Good day! Please connect with us by email: Service@sofabaton.com

  • X1S problem 1 year ago

    For this issue, please try to use the 'return' button on the top of remote.

  • X1s Info 1 year ago

    Dear customer, Thank you for your feedback. 1. It's unable to change the order of the Macro/Favourite buttons hat appear on the Activities Screen. If you want to change it, please delete the macros and re-add it. 2. Long Press key still exists on some devices which is depends on the original remote. Hope you have a nice day!

  • X1S problem 1 year ago

    Dear customer, Good day! could you please share the problem in more detail?

  • X1S problem 1 year ago

    Thanks for your feedback, our techs will improve this problem as soon as possible.