Dear customer, sorry for the inconvenience, if the hub is too far away from the remote control it may cause lost hub. if it shows lost hub, you may try to move the hub and the remote control a little bit closer together, and then re-pair the hub and the remote control and it will work normally.

Thank you for contacting us, as the X-series hub only supports 2.4G WiFi, please make sure your phone and hub are connected to the same 2.4G WiFi.

Thank you for contacting us, the number of devices and Activity added does not exceed 60.

Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.

Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.

Thanks for contacting us, can you tell us the model number of your DirecTV? Let's check the code

Thank you for contacting us, we have codes for SKY Q, Sony HT A9 and the Dune media player in our codebase, but not for AWOL Vision 250.If you add a device, you can assign the input HDMI buttons to the remote control, or you can create an Activity that opens all the devices with one click and then switch to the specified source. devices, and then switch to the specified source.

Thank you for contacting us.X series support SKY Q,Sony HT A9,Dune media player,but we don't have AWOL Vision related codes in our library.After adding device you can set source and create Activity,you can set it to switch source directly,press source button to switch to HDMI 1,2,3. You can also create an Activity to open all the devices and switch to the specified source.

Thank you for contacting us, you can add a device by clicking Add Device to select IR in the app and search for the brand and model number to add the device. We have Brand: Foxtel Model: IQ2, IQ3, IQ4, IQ5 and IQHD in our code library

Thank you for contacting us, your device is already in our code library Brand:Sky Model:SoundBox