If the app button is grayed out, it may be that the hub is currently doing something else (such as upgrading, etc.), please manually exit the app and click on it again after a few seconds to see if it works. If not, you can try to unplug the hub, without re-pairing, and directly click on the shield device to see if you can control it.

It could be the code base does not match your device. You can change to another second or third set of code bases Then reassign the command to the home key position through Edit----Assign keys, and select menu. Or use the Bluetooth method to add a new apple tv to see if it meets the needs

Did you add it through bluetooth? IF the bluetooth device is turned off and the bluetooth will be disconnected, it cannot be controlled to turn on. We will let the engineer confirm whether it can be turned off without disconnecting the bluetooth connection. Temporarily suggest that you do not close the MI BOX, tks for your understanding

hello, it is a wireless device, pls try to add it via wifi mode. Make sure your device is turn on and connected to wifi. The devices found after scanning can be added by clicking the list

Tks for your support, we will optimzie our product constantly,

Pls choose the device in app, edit in device mode, Edit---Add / repair keys----(Vol +) repair---command repeats, change the number to 1 or 2, and try again if the function is OK. You can apply modifications to all commands. Any difference?

Sorry to hear that, pls kindly contact our after-salea team sofabaton@outlook.com who will help you solve the probelm properly, tks

Have not test the BAF IR REPEATER that we are not sure whether it could work or not , but the hub does support 3.5mm mono jack, it come with 2 IR blasters which with the same momo jack.

The IR balster may be 3 feet away but needs to be oriented correctly. More suitable for sticking near the device. If the hub is not in a cabinet, do not suggest use the IR blaxter, the infrared range of the hub is about 40 feet

Pls choose the device, and click edit----- repair key ----select the channel up button----- -command repeats, pls try the repeats separately and check which one could work with your device. IF you confirmed it work, pls apply to all commands, if you need picture for reference pls kindly send email to sofabaton@outlook.com